Job Summary: We are seeking a communicative and empathetic Restaurant Server to serve as the primary link between our customers and our gastronomic experience, with a focus on service, sales, organization, and kitchen integration. Key Highlights: 1. Focus on excellence in customer service and sales 2. Active integration with the kitchen to ensure quality 3. Support in organizing and cleaning the dining area Description: We seek a professional who identifies with our purpose and possesses the following qualifications: * Organizational Values: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Energy that inspires. * Skills: Communicative individual with active listening and genuine empathy in customer service. * Behavioral Traits: Organized, disciplined, and able to maintain pace with operations. * Knowledge: Interested in learning sales techniques and contributing to team results. Understands that every detail—from a smile to service—makes a difference in the customer's journey. * Desired Experience: Familiarity with public-facing service or prior restaurant experience is a plus. As a Restaurant Server at Grupo FIT, you will be the primary link between our customers and the gastronomic experience we offer. Your main responsibilities and duties include: Customer Service and Sales * Greet customers attentively, warmly, and energetically, ensuring a light and welcoming experience. * Present the menu confidently, clearly explaining dishes, combos, and daily specials. * Accurately and promptly enter orders into the system. * Operate the cash register responsibly and with a results-oriented mindset, when required. * Suggest additional items consultatively to increase the store’s average ticket value. Organization and Store Support * Set up and prepare the dining area before each shift: tables, utensils, beverages, and stations—all organized. * Monitor expiration dates, consumption levels, and restocking needs for dining area items. * Assist in organizing and cleaning common areas throughout the shift. * Accompany the customer’s journey to completion, attending to details of the experience. Kitchen Integration * Maintain active and effective communication with the kitchen to ensure timely, consistent, and high-quality order delivery. * Assist in picking up and delivering dishes, supporting smooth operational flow. * Alert leadership to any inconsistencies or points of concern regarding order assembly. Results and Experience * Focus on sales targets and service excellence. * Monitor the dining area, anticipate needs, and resolve issues promptly. * Contribute to a well-coordinated, fluid operation with consistently high performance standards. 2511200202481879665
João Silva
Indeed · HR
João Silva
Indeed · HR
