Citizen Experience is looking for a talented and unconventional attendant to join our Talent Pool. If you possess exceptional process skills, are a communicative person, and have ease in interacting with people, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support each other, respect one another, contribute, motivate each other, and collaborate creatively — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment full of opportunities — where acceleration means not only advancing in positions and responsibilities but also constantly tackling challenges — don’t miss this chance! Responsibilities and duties: **Responsibilities and duties** * **Public Service Delivery**: Receive and guide citizens regarding the various services offered, providing clear and accurate information. * **Document Triage**: Verify and organize documents required for service delivery, ensuring all requirements are met before directing citizens to the appropriate departments. * **Request Processing**: Assist in completing forms, collecting data, and forwarding requests to relevant departments, such as ID card (RG), driver’s license (CNH), and appointment scheduling. * **Administrative Support**: Perform administrative tasks including updating records, archiving documents, and maintaining databases, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizen wait times. * **Problem Resolution**: Resolve user inquiries and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. **Requirements and qualifications** * Completed High School education; * Basic Microsoft Office proficiency; * Experience in customer service. * Typing skills are a plus; **Additional information** **Monthly salary:** R$ 1\.621,00 **We offer a benefits package including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you wish! **Health Insurance** – Co-payment plan; monthly premium for the primary insured covered by the company. Dental Insurance – Co-payment plan; monthly premium for the primary insured covered by the company. **Meal/ Food Allowance** – R$ 25.73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **Work Schedule:** Monday to Friday, from 07:40 to 17:28\. **Workplace**: UAI Uberaba \- R. Tristão de Castro, 575 \- Centro, Uberaba \- MG We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
