Description
Relevant experience for the position \- Experience working at a freight forwarding company (basic knowledge of logistics and road transportation)
Act as the liaison between the Control Tower and customers/partners, ensuring efficient, courteous, and solution-oriented service. The Customer Service Assistant will be responsible for registering, tracking, and resolving transportation incidents, ensuring compliance with POP – Control Tower procedures and contributing to continuous improvement of the customer experience.
Experience with TMS/WMS / SSW systems
Proficiency in analyzing documents (invoices, CT\-e, manifests, etc.)
Completed high school education;
Strong verbal and written communication skills;
Proficiency with Microsoft Office suite (Word, Outlook);
Intermediate Excel proficiency
Employment type: Full-time, permanent CLT contract
Salary: R$1\.800,00 \- R$1\.900,00 per month
Benefits:
* Dental insurance
* Food basket
* Life insurance
* Meal allowance
* Transportation allowance
Work location: On-site