Support Technician

Description

We have been consolidating our position in the market since 2011 as a company specialized in IT solutions, offering a portfolio of End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, covering 100% of the national territory. Currently, we are a company recognized for the quality of our services, serving major market players and large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: **Senior Support Technician** Employment type: CLT; Work model: On-site \- Indefinite period; Location: Mauá/São Paulo metropolitan area. Monday to Friday \| Business hours. **Responsibilities:** Provide Field Service support to end users: laptops/desktops, smartphones/tablets support; equipment onboarding/offboarding/movement within the asset inventory; printer network maintenance and mapping. Software and microcomputer support: validation testing of new applications, systems, and equipment; technical assistance for events and videoconference rooms (travel arranged and covered by the client). VIP support for directors and regional managers, ensuring priority response and differentiated handling. Telecom activities: monitoring data and telephony providers up to the rack; service restoration (data/voice); performing basic tests prior to concluding technical visits. Equipment rollout execution, inventory management, stock control, and other operational field service routines. **Requirements and Qualifications:** Advanced technical knowledge aligned with field service activities, including microcomputer support, telecom, and on-site support. Valid driver's license and personal vehicle for travel. Availability to travel for on-site support at other locations. Minimum Education: Bachelor's degree Desired education background: * Systems Analysis and Development, Bachelor's degree * Internet Informatics, Technical course * Informatics, Technical course * Information Technology, Bachelor's degree Driver's license categories: A, B Personal vehicle Willingness to travel * Dental plan * Life insurance * Health insurance * University scholarship * Meal voucher * Food allowance