Retention Assistant

Description

Job Summary: Verisure is seeking a professional to protect its portfolio by reversing customer cancellations and negotiating continued service using retention tools. Key Highlights: 1. Company that promotes diversity and equity 2. Dynamic work environment with growth opportunities 3. Verisure is a reference in protection in Europe and Brazil **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in more than 17 countries. **Job Mission** Protect our portfolio by reversing customers who contact us with cancellation requests. **What are the main responsibilities?** Contact customers requesting cancellation of our service, aiming to reverse the cancellation and negotiate continued service using retention tools. **What do you need?** * Completed high school; * Desired experience in negotiation and customer retention; * Agile and proactive profile. **Benefits** * Salary: BRL 1530.00 \+ commission * Transportation Allowance; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan (after 90 days); * Sulamérica Dental Plan (after 90 days); * Wellhub (Gympass); * Zero Stress \- access to various services to resolve domestic emergencies; * Vidalink \- pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Health Check-up; * Elfie \- health monitoring app and discounts; * Conexa – teleconsultation platform; * Payroll Deducted Loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of age – per current policy; * Bebê Verisure \- a gift kit for new parents at Verisure; * Parental Leave \- 25 days after birth or adoption date; * Clube Mais \- partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on the selected category. **Working Hours** 6x1 schedule \- Monday to Friday: 2:20 PM to 8:40 PM; Saturday: 8:00 AM to 2:20 PM (Sunday off). **Work Location** Morumbi \- SP Minimum Education: High School (Secondary Education) Desired Qualification: * High School (Secondary Education)