Reception Agent

Description

If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services—including clinical laboratory tests, medical imaging diagnostics, vaccinations, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde—a comprehensive digital health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work For for over 18 consecutive years. Our strong organizational culture thrives in an environment grounded in respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Would you like to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide empathetic, high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers, according to each provider’s established policy; * Serve customers by considering all necessary information for test execution and strictly following company-defined processes; * Negotiate with customers regarding fees and payment methods (in accordance with company-aligned procedures); * Perform additional duties relevant to the position; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication abilities; * Negotiation and persuasion capabilities; * Prior experience in public-facing customer service is desirable. **Additional Information** * **Everyday Benefits:** Transportation Allowance or Fuel Assistance; Meal Voucher or Food Allowance; * **Health and Well-being Benefits:** Health and Dental Insurance; Extended Maternity and Paternity Leave; Life Insurance; * *Benefits are subject to change.* A healthcare reference, a leader in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984 by two visionary entrepreneurs—Janete Vaz and Sandra Soares Costa. Today, it unites approximately 7000 employees driven by the shared purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem encompasses a diversified portfolio including clinical laboratory analysis, medical imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary healthcare services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform—Rita Saúde—a digital solution partnering with pharmacies, physicians, and other healthcare professionals to ensure efficient, high-quality access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020—a dedicated innovation hub promoting and developing health-focused startups, encouraging partnerships, knowledge exchange, and the creation of science-based, customer-centric, and operationally efficient business models for the healthcare sector. As a solid national enterprise with a forward-looking vision, well-established values, and a genuine commitment to ESG principles—as well as health and wellness services supporting customers’ health journeys nationwide—Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and community prosperity while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units throughout Brazil. After all, we invest in carefully designed recruitment processes aimed at bringing individuals who align with our purpose and values into our Group. *Stay alert and avoid scams! We never charge any fees at any stage of our selection processes.*