Customer Service Analyst

Description

**Responsibilities:** * Monitoring, support, and management of customer information, operating systems, and support systems; * Tracking reverse logistics; * Delivery status updates; * Monitoring of KPIs; * Analysis of reports provided by the client; * Analysis of open orders, providing support and feedback to delivery units; * Delivery performance analysis; * Monitoring customer returns; * Sending and analyzing proof-of-delivery documents for the client; * Receiving and analyzing feedback regarding redelivery and return handling from the client. **Requirements for this position:** * Currently pursuing or completed undergraduate degree in Logistics, Business Administration, or related fields; * Experience managing large-scale customer portfolios; * Intermediate Excel skills. **Preferred qualifications:** * One year of experience serving strategic accounts in the Less-Than-Truckload (LTL) freight transportation industry; * Knowledge of LTL freight transportation procedures; * Experience in data analysis, SLA, and KPI management. **Benefits:** Meal/food allowance of BRL 29.80 per working day; Food basket; Fuel assistance or transportation voucher; Life insurance; Dental plan (available after probation period); AMIL health insurance plan (available after probation period); Totalpass; Sálvia \- Telemedicine; Breakfast at the office. **Work schedule:** Monday to Friday, from 8:00 AM to 6:00 PM. **Address:** R. Antônio Luchiari, 499 \- Distrito Industrial, Campinas \- SP, 13054\-700\. Minimum Education Level: High School (Secondary Education) * Meal allowance * Fuel assistance / Transportation voucher * Life insurance * Food basket * Dental plan * Totalpass