Job Summary: A Clinic Manager professional to supervise teams, optimize operations, manage schedules, handle patient relationships, and administer the clinic. Key Highlights: 1. Team leadership and supervision 2. Optimization of operational and administrative processes 3. Focus on excellence in patient care and patient journey A medical clinic is seeking a Clinic Manager in Rio de Janeiro. Abler is a company specialized in technological solutions and innovation, offering services aimed at optimizing processes and improving business efficiency. **Responsibilities:** Supervise receptionists. Assign responsibilities and monitor performance. Conduct alignment meetings, provide feedback, and deliver training. Ensure correct execution of premium service protocols. Clinic Operations Management: Monitor daily workflow and ensure organization and punctuality. Create and review operational checklists. Ensure cleanliness, ambiance, and organization of examination rooms. Control expiration dates of products and documents. Medical Schedule Administration: Monitor the dermatologist’s and plastic surgeon’s schedules. Support appointment insertions, rescheduling, and schedule optimization. Anticipate peak activity periods and prepare the team. Patient Relationship Management: Intervene in sensitive cases. Conduct post-consultation follow-ups and address patient dissatisfaction. Ensure a humane and well-organized patient journey. Administrative Management: Organize payments and issue invoices. Monitor suppliers, services, and purchases. Manage inventory (consumables, products, and reception supplies). Support to Medical Leadership: Serve as the liaison between physicians and operations. Prepare performance indicator reports. Anticipate organizational and process needs. Protocols, Processes, and Quality: Implement and maintain standards of excellence. Organize internal workflows and ensure standardized communication. Monitor medical and administrative protocols. Pre- and Post-operative Support: Oversee surgical document management. Verify consistency of information provided to patients. Support receptionists in pre- and post-surgical routines. Conflict Management and Leadership: Resolve situations with professional conduct. Correct deviations and develop the team. Internal Marketing and Commercial Support: Monitor requests and quotations. Manage waiting lists and follow-ups. Support customer retention strategies. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: BRL 5,000.00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ \- On-site. * Duration: Full-time * Schedule: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
