Queue Manager - SEEN

Description

**Company Description** **About the company:** Minor Hotels owns, manages, and operates a diverse portfolio of more than 530 hotels, resorts, and branded residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, alongside a suite of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts \& Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continued growth of Anantara and Avani Hotels \& Resorts, along with the acquisition of brands such as Tivoli Hotels \& Resorts, Oaks Hotels, Resorts \& Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana, has positioned us in key markets around the world. Minor Hotels is part of Minor International (MINT), a publicly listed company — one of the largest hospitality and leisure companies in the Asia\-Pacific region. MINT is also renowned for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with over 2\.100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the brand:** Tivoli Hotels \& Resorts, one of Minor Hotels’ brands, was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa — one of Lisbon’s most iconic hotels. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with its own distinct personality, yet all sharing an elegant and timeless ambiance that reflects generations of hotelier savoir faire. Tivoli is part of the Minor Hotels group and currently operates over 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations — in luxurious contemporary or historic hotels, welcoming guests and customers warmly and authentically. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city boasting exceptionally rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to allow exploration of the city’s charms — from the iconic Ver\-o\-Peso Market, with its exotic colors and flavors, to the historic center, featuring colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of gastronomic options across its restaurants and bars, celebrating both local and international culinary diversity. Additionally, the hotel will feature the rooftop restaurant Seen Belém, offering panoramic views of the city. For relaxation, the Anantara Spa will provide treatments inspired by Thai traditions and the Amazonian environment, while a modern fitness center and swimming pools will be available for guests’ leisure. At Tivoli Maiorana, every detail is being thoughtfully curated to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. View this and other opportunities available at Minor Hotels properties in Brazil: https://bit.ly/Minor\-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010\-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As a member of the Tivoli Maiorana Belém team, the Queue Manager will be responsible for delivering sophisticated service and ensuring the satisfaction of restaurant patrons in accordance with the property’s, brand’s, and certifiers’ standards. **Brief description of responsibilities:** * Maintain the highest standard of excellence in Food \& Beverage services; * Conduct oneself in a friendly, professional, helpful, and courteous manner when interacting with guests, customers, and colleagues; * Adhere to all company, brand, and certifier service standards during performance of duties; * Apply appropriate techniques for handling and serving Food \& Beverage items; * Supervise team activities, prioritizing/distributing tasks and resolving operational issues; * Address inquiries and mediate disagreements; * Ensure order control and timely delivery; * Prepare *mise en place* for the restaurant; * Organize and sanitize used utensils and tableware; * Maintain thorough knowledge of all menu specialties and general item descriptions; * Manage team work schedules; * Follow all employer- and certifier-mandated safety, sanitation, and loss prevention procedures; * Maintain familiarity with hotel facilities and the specific products and services guests will encounter; * Attend departmental trainings and meetings upon request; * Perform other duties related to the role as requested. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and ability to interact effectively with individuals and small groups; * Attention to detail, speed, and accuracy in performing tasks; * Results orientation: understanding business, guest, and customer needs; * Ability to collaborate cohesively with colleagues as part of a team, with minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and associated brand information; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * High school diploma or equivalent; * Completed or ongoing undergraduate degree is a plus. **Languages:** * Proficiency in Portuguese: speaking, writing, and reading; * Intermediate level of English: speaking, writing, and reading. **Experience:** * Prior experience in luxury hotel restaurants or similar establishments is considered a plus. **Additional Information** **Employment Type \& Benefits:** * Employment regime: CLT (Consolidation of Labor Laws); * Working hours: Rotating shift (08:00–16:20; 16:00–00:20; or 23:00–06:20); * Work schedule: Operational (weekly day off scheduled in rotation); * On-site work; * Health insurance; * Transportation allowance; * Meal allowance; * Day off; * Uniform; * Special rates for company accommodation and *outlets*. **FRAUD ALERT** Dear applicants, Minor Hotels, Tivoli Hotels \& Resorts, and Seen Restaurant \& Bar hereby issue this notice to alert candidates about fraudulent attempts involving fake job opportunities under our brand names. It is essential to clarify that **Minor Hotels and its subsidiaries never request any form of payment, product purchase, or service acquisition** as part of their recruitment and selection processes. Our recruitment processes are entirely free of charge for all candidates. We recommend that, upon receiving suspicious communications, you always verify the authenticity of the sender and, if in doubt, contact us directly via our brands’ official channels. Sincerely, **Recruitment \& Selection Team** **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010\-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com