Baía Sul Hospital is the most comprehensive, integrated, and synergistic healthcare service in Florianópolis. It represents excellence and a high standard of care for users. It emerged as an opportunity to consolidate healthcare service delivery concepts, ensuring comfort, agility, humanization, and safety. In addition to Baía Sul Hospital, the Florianópolis Hub includes Imperial Hospital de Caridade—considered the first hospital in Santa Catarina—the Imagem Clinic, which provides comfort and security in detailed and reliable examinations; and also Santa Helena Clinic and Maternity Hospital, recognized as a reference in high-quality medical services, with particular emphasis on its Maternity Department offering 24-hour emergency care. The regional operation is part of Hospital Care Group, which, in 2017, began its journey through the union of people sharing a vision to transform Brazil’s supplementary healthcare system. We are a health services holding company proposing an innovative model of integrated management, aiming to balance interests among patients, physicians, payers, partners, and shareholders. To achieve this, we operate a complete healthcare system comprising high-complexity hospitals, diagnostic laboratories, health insurance plans, and medical centers. As part of our operational strategy, we are present in cities functioning as regional healthcare management hubs across three states: São Paulo, Paraná, and Florianópolis. This set of operations aims to make us the leading private healthcare provider network in Brazil. \#vemparaobaiasulhospital \#vemserhospitalcare \#vemparahospitalcare \#grupobaiasulhospitalcare **Responsibilities and Duties** * Perform pre-admission procedures for patients and their families, proactively identifying and verifying documentation and prerequisites prior to admission, directing them for care according to workflow, volume, and waiting time, aiming to enhance process efficiency; * Continuously monitor waiting times, service volume, and bottlenecks, immediately welcoming patients and their families, offering assistance, listening to concerns, and clarifying doubts, thereby delivering differentiated, humanized, and attentive care within the institution; * Admit patients into the institution, strictly adhering to safe patient identification protocols, receiving and verifying documentation and health plan authorizations, and registering patients in the Tasy system according to established protocols and routines to ensure accurate patient registration. * Handle billing for private-pay services performed outside regular business hours, ensuring correct patient account closure. **Requirements and Qualifications** * Completed High School education; * Availability to work flexible hours; * Prior experience in hospital-based customer service will be considered a differentiating factor. **Additional Information** * Meal Allowance – Pluxee Multibenefits Card (Sodexo); * Transportation Allowance; * Unimed Health Plan; * Amil Dental Dental Plan, extendable to dependents and affiliates; * Wellhub (Gympass), extendable to dependents; * Profit-Sharing Program (per company policy); * Partnership with SESC; * Partnership with Panvel Pharmacy for discounts; * Undergraduate Study Assistance Grant; * Online Training Platform; * Daycare Assistance; * Birthday Day Off; * Career Development Pathway. At Hospital Care, we believe that *"uniting is the best way to care,"* so join us in this journey. Explore our opportunities and find the ideal position for you! Here, you will encounter challenges, collaboration, and learning across diverse functional areas.
João Silva
Indeed · HR
João Silva
Indeed · HR
