Retention Assistant

Description

Job Summary: Protect our portfolio by reversing customers who request cancellation, focusing on negotiation and loyalty. Key Highlights: 1. Prioritizes diversity and equity, with a dynamic environment and growth opportunities 2. A market-leading company in protection, innovation, and reliability 3. Focus on customer retention and negotiation **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay Informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry benchmark. Verisure Brazil is part of an international group that leads the European market, operating in more than 17 countries. **Job Mission** Protect our portfolio by reversing customers who contact us requesting cancellation. **What Are the Main Responsibilities?** Contact customers who request cancellation of our service, aiming to reverse their decision and negotiate their continued subscription using retention tools. **What Do You Need?** * Completed high school education; * Desired experience in negotiation and customer retention; * Agile and proactive profile. **Benefits** * Salary: BRL 1,530.00 \+ commission * Transportation Allowance; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan (after 90 days); * Sulamérica Dental Plan (after 90 days);; * Wellhub (Gympass); * Zero Stress \- access to various services for resolving household emergencies; * Vidalink \- pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Health Check-up; * Elfie \- health monitoring app and discounts; * Conexa – teleconsultation platform; * Payroll-Deductible Loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of age – per current policy; * Bebê Verisure \- a welcome gift kit for new Verisure parents; * Parental Leave \- 25 days after birth or adoption date; * Clube Mais \- partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on the selected category. **Work Schedule** 6x1 shift \- Monday to Friday: 2:20 PM to 8:40 PM; Saturday: 8:00 AM to 2:20 PM (Sundays off). **Work Location** Morumbi \- SP Minimum Education: High School (Secondary Education) Desired Qualification: * High School (Secondary Education)