IMPLEMENTATION ASSISTANT

Description

* Perform support services in the areas of human resources, administration, finance, and logistics; * Attend to suppliers and customers, providing and receiving information about products and services; * Handle various documents, complying with all necessary procedures related to them; * Carry out microcredit granting to microentrepreneurs, attending customers both in the field and at branches, prospecting customers within communities. **Responsibilities and Duties** * Deliver training on all Portal modules to staff and customers of health units and services across the entire State of São Paulo, in accordance with project-defined information and workflow; * Continuously update knowledge and content regarding Portal functionalities and available tools; * Monitor and verify that all resources required to conduct trainings are operating correctly, including the video-conferencing platform used for trainings (Zoom/Teams and other options provided by the institution), the "Training Portal Environment", the "Project Management System", "e\-mails", and always ensure that contingency resources used to guarantee training delivery remain up-to-date, such as the "USB drive containing Portal screen presentation materials" for each module and the "Portal Homologation Environment"; * Perform administrative routines, such as preparing reports upon completion of all trainings—whether implementation or refresher—along with recording all executed activities and inserting relevant training documentation into the Project Management System, in accordance with the Institution's standardized workflow; * Verify whether unit or service information registered in the Portal matches the received implementation documentation; * Monitor enrolled units on the EAD platform via the Project Management System, as well as the availability of Portal access shared among Instructors, NEP, and Help Desk; * Submit financial accountability reports for in-person trainings and implementations involving costs, per the Institution’s Internal Policy; * Prepare reports and update files containing information pertinent to capacity-building activities carried out by the Implementation Department; * Perform departmental tasks following instructions from the immediate supervisor and the Institution’s standardizations. **Requirements and Qualifications** * Completed undergraduate degree; * Postgraduate studies in Corporate Education, Business Pedagogy, or related health fields are desirable; * Experience in the field is an advantage. **Additional Information** **FUNCTION OBJECTIVE** Responsible for implementing and training users of the SIRESP system across units distributed throughout the State of São Paulo, delivering both in-person and online training. Monitors system functionality and clarifies user doubts during training sessions. Performs access configuration, profile setup, and basic system parameter adjustments to ensure correct operational performance and standardization of implemented processes. **ADDITIONAL REQUIREMENTS** Frequent travel availability from Monday to Friday, including travel and stay in various municipalities across the State of São Paulo, is required. Customer service, operational support, and user training knowledge are desirable. **BEHAVIORAL COMPETENCIES** * Excellent verbal and written communication skills. * Strong didactic ability and ease in training users with varying levels of knowledge. * Patience, courtesy, and proficiency in face-to-face public interaction. * Adaptability to work in diverse environments, teams, and routines. * Ability to work under pressure, focusing on deadlines and results. * Professional demeanor, organizational skills, and strong interpersonal relationships. * Proactive problem-solving and user support orientation. * Ease in teamwork and interaction across different departments. **WORK SCHEDULE:** Monday to Friday, from 08:00 to 17:48. The **SPDM** \- Associação Paulista para o Desenvolvimento da Medicina is a non-profit civil association of philanthropic nature, recognized as federally, state, and municipally declared public utility, respectively by Decrees No. 57\.925 dated 03/04/1966, No. 40\.103 dated 05/17/1962, and No. 8\.911 dated 07/30/1970\. The Association’s primary directive is its integration into the healthcare system focused on treatment, disease prevention, and promotion of primary, secondary, and tertiary health, strengthening ties with local communities and reaffirming its social commitment to serve all individuals without discrimination. With institutional growth, **SPDM** has expanded its scope of operations through ongoing projects in Social Assistance and Educational fields. This broad range of activities increasingly consolidates **SPDM** as a large-scale philanthropic institution seeking economic, social, and environmental sustainability. Thus, SPDM contributes effectively to the continuous improvement of services delivered by Brazil’s Unified Health System (SUS), aiming primarily to ensure universality and equitable access to healthcare essential for human and social development. Our commitment is to foster an inclusive culture embracing diversity, empowering our staff to contribute their best. All qualified candidates will be considered for positions without distinction based on ethnicity, religion, sexual orientation, gender identity and/or expression, age, race, nationality, or disability. SPDM is an equal opportunity employer for all individuals meeting minimum requirements. We value idea sharing, team-oriented workplace culture, respect for diversity, and inclusion. **MISSION** To deliver excellent, unbiased, undifferentiated, and non-classified healthcare to all citizens. **VISION** To be recognized as Brazil’s largest and most competent philanthropic health organization. **VALUES** * Capacity Building * Social Commitment * Reliability * Entrepreneurship * Equity * Ethics * Humanization * Quality * Ecological, Economic, and Social Sustainability * Tradition * Transparency **About CROSS** CROSS – Central de Regulação de Ofertas de Serviços de Saúde (Health Services Offer Regulation Center) is the São Paulo State Health Services Offer Regulation Center, established within the São Paulo State Department of Health by Decree No. 56\.061 dated 08/02/2010\. CROSS is responsible for operationalizing regulation activities for health services supply aligned with citizens’ immediate needs, promoting equitable access and ensuring continuity of care for patients of the São Paulo State Unified Health System (SUS/SP) within its coverage area. CROSS carries out: * Medical emergency regulation; * Outpatient medical regulation; * Monitoring of resources available in the São Paulo State Health Services Regulation Information System \- SIRESP; * Support for Government Strategic Programs; * Training and technical support for users of the São Paulo State Health Services Regulation Information System \- SIRESP.