Administrative Operations Supervisor

Description

As an **Administrative Operations Supervisor** at SANY, you will be responsible for coordinating administrative and operational routines of the machinery warehouse, ensuring compliance with processes, smooth operations, and efficiency in meeting internal and external demands. You will engage in planning operational activities, monitoring machinery dispatch flows, managing failures and warranty processes, and maintaining constant communication with the commercial team. We seek a professional with an analytical mindset, process-oriented vision, leadership capability, and focus on continuous improvement—contributing to operational excellence and customer satisfaction. If you want to transform the world with quality, innovation, and excellence, join us! **Responsibilities and Duties** * Coordinate administrative routines related to machinery warehouse operations; * Plan, direct, and monitor operational team activities, ensuring adherence to deadlines and established processes; * Monitor and analyze operational KPIs, proposing performance improvement actions; * Track and manage operational incidents, ensuring appropriate handling and effective solutions; * Manage failure and warranty processes, ensuring proper demand flow; * Support optimization of machinery dispatch flow, aiming for greater operational efficiency; * Maintain continuous interface with the commercial area, aligning operational demands and service priorities; * Mediate customer conflict situations, seeking appropriate solutions while preserving relationships; * Promote continuous improvement initiatives, workplace organization, implementation of 5S practices, and reinforcement of safety culture. **Requirements and Qualifications** * Bachelor’s degree completed in Administration, Logistics, Engineering, or related fields; * Proven experience in leading and managing operational teams; * Experience in monitoring operational KPIs and process control; * Strong organizational, planning, and decision-making skills; * Effective communication, interpersonal relationship, and conflict resolution abilities. **Additional Information** You will enjoy the following benefits: * Medical Assistance * Dental Assistance * Life Insurance * Meal Voucher * Transportation * Payroll-Deductible Loan * Birthday Month Ticket Founded in 1989 in Changsha, China, the SANY Group is dedicated to manufacturing heavy machinery, with core products including construction machinery, road paving equipment, excavation equipment, reach stackers, cranes, port machinery, and mining equipment. For 20 years, the SANY Group has achieved progress and success on its journey. It operates ten factories in China, one in India, one in Germany, and one in the United States, while implementing aggressive policies such as allocating 5% of its annual revenue to research and development of new technologies. As part of its growth strategy, in 2012 SANY acquired the German company Putzmeister. The integration of SANY’s and Putzmeister’s business areas formed the world’s largest leader in concrete equipment. Today, SANY employs approximately 40,000 people across more than 150 countries. In Brazil, the SANY Group’s journey began in 2007, initially operating as an importer of equipment. In 2011, the Group consolidated its presence in the country with an announced investment of US$200 million. In January of that same year, SANY inaugurated its first Brazilian manufacturing facility in São José dos Campos, inland São Paulo, for CKD (Completely Knock-Down) assembly of excavators and truck-mounted cranes, on a total area of 30,000 m². In 2012, SANY received ISO 9001:2008 quality certification from the Carlos Alberto Vanzolini Foundation, guaranteeing the company’s rigorous quality and safety processes. In 2013, aiming for a new phase of growth, SANY began assembling RT (rough terrain) cranes and compactors at its manufacturing facility. At the end of 2017, we inaugurated our facilities in Jacareí/SP. SANY maintains a network of distributors and owned branches ready to deliver its products and outstanding after-sales services across all regions of the country.