Systems Analyst

Description

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 6 p.m. **Level:** Operational **Employment Type:** Permanent – CLT * Provide Level 1 and Level 2 technical support to internal users (support, incident triage, and resolution); * Support travel and reservation management systems; * Diagnose and resolve system failures in Argo, Wooba, and Amadeus; * Register, categorize, and track incidents in the service desk tool; * Escalate issues to higher support levels when necessary; * Assist in documenting processes, recurring incidents, and solutions; * Interact with vendors and partners (e.g., GDS and OBT systems); * Ensure compliance with SLAs and best support practices; * Support users with operational questions related to systems. **Requirements:** **Mandatory Requirements** * Currently pursuing or completed undergraduate degree in Information Systems, Systems Analysis, IT, or related fields; * Advanced knowledge of at least one of the following systems: Argo or Wooba; * Advanced knowledge of the Amadeus GDS (issuance robot, configuration, ticketing, inquiry, PNR, etc.); * Prior experience (including internships) in technical support or system maintenance; * Familiarity with ticketing tools (Service Desk); * Strong communication skills and ability to interact effectively with users. **Preferred Qualifications** * Experience in tourism companies, TMCs, or corporate travel agencies; * English \- Intermediate or Advanced level; * Knowledge of system integration or APIs (e.g., Amadeus); * Basic database knowledge (basic SQL); * Familiarity with corporate environments (Office 365, networks, etc.); * Knowledge of Benner ERP \- Travel Module; * Experience with Freshservice or similar tools. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Education allowance, Internal benefits, Life insurance, Transportation, Meal voucher or food allowance, Transportation voucher