*If your childhood dream was to work in a place where magic happens every day... guess what? It can become reality NOW!* At **Grupo Ri Happy**, Brazil's largest toy retail chain, we believe that growing up can (and should!) be fun. Here, being *SUPER* is more than a value—it's our way of delighting, surprising, and transforming the world around us. Come as you are—with your essence, your story, and your unique sparkle. Here’s what we offer: * **S**atisfaction in Service * **U**nited by Fun * **P**assion for the Business * **E**ssence of Simplicity * **R**espect for Tomorrow **Liked it? Then come on in!** **Responsibilities and duties** * Provide customer service, identifying customer needs and offering all necessary information about available products and their proper use, applying the sales methodology to ensure excellence and customer delight; * Register customers to expand the company’s database and strengthen relationships with registered users; * Process sales payments according to accepted payment methods; * Package and deliver products to customers; * Stay informed about the company’s promotions, events, and cultural contests to relay this information to customers; * Attend all in-person or platform-based training sessions directed by the company; * Operate across omnichannel sales using the company’s current tools and following the service script through to sale completion; * Monitor sales metrics such as TM, PA, Conversion Rate, NPS, and others; * Actively engage on social media—creating content, monitoring posts, and seeking new followers; * Maintain store cleanliness, organized sections, fully stocked shelves, and accurate pricing; * Restock products from inventory to the sales floor based on replenishment reports, ensuring product rotation and driving sales results. **Requirements and qualifications** * Completed high school education * Availability to work on weekends * Alignment with customer service values * Flexibility to work across various store departments **Additional information** **Benefits:** * Medical assistance * Dental assistance * Meal allowance or food allowance * Transportation voucher * Bonus for goal achievement * Birthday day off * Product discount **What else will you find here?** * GymPass partnership—fitness center network * Playful and relaxed work environment **So, are you ready to join us? Come and have fun.** (Our initial communication is via email. Haven’t received the email? Please check your Spam/Junk folder.) Have you ever imagined bringing smiles to thousands of families across Brazil? We are **Brazil’s largest toy retail group**, operating **over 300 stores**, including franchises and company-owned locations, and **impacting millions of families annually.** We’re an ecosystem of complementary businesses delivering unique experiences for children, families, and everyone building this story alongside us. But our true scale isn’t captured only in numbers. Our culture is what makes us special—and it’s built upon five core values we call SUPER. These values form the foundation of who we are and how we act. With these values, we know exactly who we are—and we’re passionate about what we do. With nearly 3\.000 voices, talents, and stories united by a shared purpose, **we transform the world through play.** After all, at Grupo Ri Happy, fun is taken seriously—because we believe that working with lightness, collaboration, and creativity creates space for everyone to shine and grow with their best qualities. A place where you can be who you are today—and become who you want to be tomorrow. All this makes us a recognized **Great Place to Work**, an acknowledgment reflecting an environment where growth, development, and pride in the path being built are possible. Indeed, magic happens from the inside out! **So, does this match what you’re looking for in your future?** **\#JoinTheSUPER**
João Silva
Indeed · HR
João Silva
Indeed · HR
