Job Summary: We are seeking a professional passionate about customer experience, who enjoys solving problems and helping people, for voice-based customer support (SAC VOZ). Key Highlights: 1. Customer satisfaction-focused service 2. Opportunity to practice your persuasive skills 3. Problem resolution and customer assistance **Do you prioritize customer experience and strive for the BEST service?** **Do you enjoy solving problems and helping people?** **If your answer is YES, you are exactly who we are looking for!!!!** **After all, this is where you can fully apply your persuasive skills, win over customers, and clarify all their questions in the best possible way through voice-based customer support (SAC VOZ).** **\#JoinTP** **Responsibilities and Duties:** Provide telephone, email, and chat support to customers, resolving their questions and issues related to card payment terminals; Accurately and completely register and document each support case; Provide clear and accurate information regarding company products, services, and policies; Offer basic technical support to resolve technical issues with payment terminals; Ensure customer satisfaction through courteous, empathetic, and efficient service. **Salary:** R$ 1\.518,00 **Working Hours:** Multiple shift options available **Work Schedule:** 6 days on / 1 day off (rotating days off)**Daily Work Duration:** 06h20**Employment Type:** On-site**Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** * Must be of legal age * High school diploma completed * Prior customer service experience preferred * Availability to work on-site in Parnamirim \- RN **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our team members. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Path Plan: you can take your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated Profit Sharing (PLR) – we recognize and reward your performance. * Meal and food vouchers. * Fuel voucher (for night shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
