Job Summary: Provide customer service and manage reservations across various digital channels, ensuring an exceptional hospitality experience for customers. Key Highlights: 1. Multichannel customer service and reservation management 2. Focus on customer experience and hospitality 3. Opportunity to work with digital tools Handle reservations via telephone, WhatsApp, Instagram, and other digital channels. Clarify potential customer inquiries regarding operating hours, capacity, location, and services offered. Register and update reservation information in the system. Route specific requests to respective departments (e.g., events, delivery). Ensure all reservations are confirmed and tracked until customer arrival. Act with empathy and hospitality, consistently striving for the best possible customer experience. Requirements: Prior experience in customer service and sales (preferably in hospitality, tourism, or food service). Strong verbal and written communication skills. Organizational skills and attention to detail. Familiarity with reservation systems and digital tools. Availability to work rotating shifts, including weekends and holidays. Benefits* VR (Flash card) R$ 31.00/day * Mobility allowance: Public transportation voucher or fuel voucher * Partnership with Cogna Educação – up to 70% discount on undergraduate and postgraduate programs * Life insurance – no cost to the employee * TotalPass – Gym membership agreement: Optional benefit available after 30 days of employment, offering discounts on the TotalPass plan, fully paid by the employee, extendable to dependents * Health insurance – co-payment (ward accommodation)
João Silva
Indeed · HR
João Silva
Indeed · HR
