Job Summary: Support clients and their families during funeral ceremonies, ensuring smooth operation of viewings and providing compassionate, human-centered assistance. Key Highlights: 1. Human-centered service to clients and their families during a sensitive time 2. Funeral ceremony management and operational support 3. Assistance with tasks related to the role, focusing on discretion and empathy **Job Description:** ---------------------- Support clients and their families during funeral ceremonies for any needs related to the viewing; Reserve rooms according to scheduled viewings; Conduct room inspections before and after viewings to ensure compliance and report any issues daily to the immediate supervisor; Receive the deceased in the room according to the pre-arranged reservation; Provide all necessary information to the contracting family regarding procedures occurring during the viewing period; Open the casket together with the contracting family; Assist family members and friends throughout the entire period concerning the final farewell tribute; Place and track orders with suppliers for items sold during viewings; Prepare condolence banners as needed; Deliver, monitor, and, if required, act upon customer satisfaction surveys; Notify the funeral agent to open the gate to initiate the procession and burial; Assist the funeral agent in closing the casket; Conduct tributes involving petal showers and music, per the client’s prior contractual request; Verify room readiness, close the gate, and request environmental cleaning; Check completion of the daily restroom cleaning log; Perform cash register entries and closing procedures; Report any incidents occurring during the shift to the immediate supervisor; Assist the immediate supervisor in managing viewing supplies—including coffee preparation, disposables, and cleaning materials—to prevent shortages; Conduct shift handover to ensure continuity of human-centered service; Maintain a clean and appropriate work environment for performing job duties; Assist with other tasks related to the role, as directed by the immediate supervisor. **Essential Requirements:** ------------------------------ Behavioral Competencies: Strong communication skills Professional demeanor Discretion Empathy Teamwork **Desirable Requirements:** -------------------------- Behavioral Competencies: Strong communication skills Professional demeanor Discretion Empathy Teamwork **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Salary:** ------------ $2,354\.00 **Benefits:** --------------- Meal Allowance / Meal Voucher / Transportation Voucher / Totalpass / Telemedicine / SESC / Dental Plan / Birthday Day Off. **Work Location:** ---------------------- OSSEL Sorocaba **Work Schedule:** ------------------------ 12x36 Night Shift **Additional Information:** --------------------------- Support clients and their families during funeral ceremonies for any needs related to the viewing; Reserve rooms according to scheduled viewings; Conduct room inspections before and after viewings to ensure compliance and report any issues daily to the immediate supervisor; Receive the deceased in the room according to the pre-arranged reservation; Provide all necessary information to the contracting family regarding procedures occurring during the viewing period; Open the casket together with the contracting family; Assist family members and friends throughout the entire period concerning the final farewell tribute; Place and track orders with suppliers for items sold during viewings; Prepare condolence banners as needed; Deliver, monitor, and, if required, act upon customer satisfaction surveys; Notify the funeral agent to open the gate to initiate the procession and burial; Assist the funeral agent in closing the casket; Conduct tributes involving petal showers and music, per the client’s prior contractual request; Verify room readiness, close the gate, and request environmental cleaning; Check completion of the daily restroom cleaning log; Perform cash register entries and closing procedures; Report any incidents occurring during the shift to the immediate supervisor; Assist the immediate supervisor in managing viewing supplies—including coffee preparation, disposables, and cleaning materials—to prevent shortages; Conduct shift handover to ensure continuity of human-centered service; Maintain a clean and appropriate work environment for performing job duties; Assist with other tasks related to the role, as directed by the immediate supervisor.
João Silva
Indeed · HR
João Silva
Indeed · HR
