Junior Administrative Assistant

Description

Job Summary: Provide supportive, assistive, and compassionate guidance to bereaved families, conduct sales of plans and services, and ensure comprehensive, agile, and humanized multichannel service. Key Highlights: 1. Compassionate support to bereaved families 2. Multichannel and humanized service 3. Sales and guidance on plans **Main Responsibilities:** * **Support for Families in Cases of Death:** provide supportive, assistive, and compassionate guidance to bereaved families, ensuring emotional and practical support throughout the process. * **Sales of Plans and Services:** present and sell the company's plans, coverages, and services, performing **registration of new members** and issuing contracts. * **Guidance on Plans and Contractual Coverages:** clarify questions regarding existing plans, contracted coverages, and administrative procedures. * **Multichannel Service:** provide in-person, telephone, and WhatsApp support, ensuring comprehensive, agile, and humanized service. * **Administrative Follow-up:** manage processes related to reimbursements for Funeral Homes and other administrative requests, ensuring proper progress of procedures. * **General Administrative Support:** assist with documentation, recordkeeping, file organization, and administrative routines, contributing to the company's smooth operation. **Requirements:** * High school diploma. * Verbal and written communication skills. * Ability to handle sensitive situations with empathy, patience, and compassion. * Proficiency in communication tools (telephone, e\-mail, instant messaging) and Microsoft Office suite. Employment Type: Full-time CLT Compensation: R$1\.900,00 \- R$1\.906,80 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Food allowance * Transportation allowance Experience: * Microsoft Excel (Preferred) * Administration (Preferred) * Customer Service (Preferred) Application Deadline: 12/31/2025 Expected Start Date: 01/02/2026