Infrastructure Analyst

Description

Job Summary: This professional will provide first-level technical support, maintain hardware and software, configure networks, and manage IT assets for the largest TravelTech company in Latin America. Key Highlights: 1. Be part of the accounting team at the largest TravelTech company in Latin America. 2. Collaborate on IT infrastructure projects and enhance technical skills. 3. Work in a collaborative, resilient, and open-to-new-ideas environment. Omnibees is the complete Distribution, Marketing, and Intelligence solution for the hotel industry. We boost sales for thousands of hotels and inns, enabling them—via Omnibees—to connect with over 700 sales channels and receive reservations from around the world. We take pride in developing technological solutions that address the real needs of the hotel industry and enable greater efficiency by eliminating operational limitations. But we go beyond development! We support our clients in building a more strategic and efficient sales management approach to maximize the benefits of our solutions and achieve superior business results—and that’s what drives us! Want to join the accounting team at the largest TravelTech company in Latin America? **Responsibilities and Duties** Technical Support: Provide first-level technical support to end users, helping resolve hardware and software issues. Hardware Maintenance: Assist in preventive and corrective hardware maintenance, including computers, printers, and network devices. Software Maintenance: Participate in installation, updating, and maintenance of operating systems, applications, and corporate software. Network Configuration: Assist in configuring and maintaining network devices such as routers, switches, and firewalls. Basic Monitoring: Learn to use monitoring tools to track infrastructure performance and identify issues. IT Asset Management: Assist in maintaining IT asset records, including hardware inventory and software licenses. Project Assistance: Collaborate on IT infrastructure projects, supporting the senior team in implementing technology solutions. Training and Development: Participate in training and development programs to improve technical skills and IT knowledge. Technical Documentation: Learn to create and maintain technical documentation, such as support procedures and security policies. Team Collaboration: Work closely with other IT team members to resolve issues and perform infrastructure-related tasks. **Requirements and Qualifications** **Education** * Completed technical education or currently pursuing a degree in Information Technology, Computer Science, Computer Networks, Computer Engineering, or related fields. * Additional courses in technical support, networking, or hardware maintenance are considered advantageous. **Experience** * Prior experience (even internship-level) in technical support, help desk, or internal user support is desirable. * Experience in corporate environments using ticketing systems for support delivery is considered an advantage. **Technical Knowledge** * Basic understanding of hardware, operating systems (Windows and/or Linux), and computer networks. * Familiarity with remote access tools, ticketing systems, and Office 365/Google Workspace suites. * Introductory knowledge of printer, antivirus, and corporate software installation and configuration. * Basic information security concepts and best practices for IT usage. **Additional Information** Total Pass: Access to over 5,000 gyms; Clude Saúde – Telemedicine platform; Beecoffee – Fresh fruit provided in the office to make your mornings special and healthy; Beehour – Our full-team happy hour; Beetravel – Exclusive benefit offering special discounts on hotels and inns for our employees; Educational partnerships with: FIAP, Impacta, and Abraço Cultural; Sesc membership. #### **We are the HIVE Group**, passionate about transforming the hotel industry through technology—connecting hotels and travelers simply, securely, and scalably. Present in **Portugal**, **Brazil**, **Colombia**, and **Mexico**, we are the largest hotel technology platform in Latin America. #### **Our strength lies in three major pillars:** #### **Omnibees**, the leader in distribution, sales, and marketing solutions. #### **Bee2Pay**, a fintech specialized in payments and financial services. #### **Niara**, connecting new buyers to hotels. #### **Together, we build a complete ecosystem for the hotel industry, offering tools ranging from distribution and data intelligence to CRM, e-commerce, and payments. Omnibees, our flagship company, already connects over 9,500 hotels to 750 sales channels, processing over 15 billion transactions annually.** #### **All this is possible because we believe in the power of innovation—and, above all, in people. Our BeeHivers team makes the difference every day, accelerating tourism digitalization and building a success story that continues to grow!** #### **Our Culture: Work, Transparency, and Happiness** #### **Work** #### **We deliver with excellence, constantly learning and evolving. Our goals are ambitious, and our execution is efficient.** #### **Transparency** #### **We trust each other, value authenticity, and grow through clear and constructive feedback.** #### **Happiness** #### **We foster a collaborative, resilient, and open-to-new-ideas environment, promoting personal and professional growth.** #### **Our secret?** #### **More than 400 committed professionals transforming tourism with innovative solutions and exceptional results. After all, together, we go further!