Implementation Analyst

Description

Job Summary: This Mid-Level Implementation Analyst will lead implementation projects, ensuring quality, timeliness, and consultative support while optimizing solutions for the hospitality industry. Key Highlights: 1. Lead multiple implementation projects with a focus on quality and deadlines. 2. Act as a technical consultant, optimizing hotel operations. 3. Promote continuous improvement and customer satisfaction. **Mid-Level Implementation Analyst \- Omnibees** At Omnibees, we are driven by innovation and passion for transforming the hospitality industry through technology. With intelligent and integrated solutions, we connect hotels to multiple distribution channels, optimizing results and boosting sector performance. The Implementation team is responsible for ensuring customers begin their journey with us in the best possible way — with agility, clarity, and maximum alignment with hospitality needs. We seek a candidate with strong technical and organizational capabilities who enjoys working closely with clients, leading implementations with quality and autonomy. **Important:** This is a 100% in-office position at our Paulista office — São Paulo (SP). **Responsibilities and Duties** **Responsibilities** * Lead and monitor multiple implementation projects, ensuring adherence to schedules, scope, and quality. * Monitor implementation metrics and timelines, contributing to continuous improvement of the team’s KPIs. * Document configurations and interactions, ensuring traceability and organization of all processes. * Manage tickets and requests during implementation, providing prompt responses and clear communication with clients. * Provide specialized technical support, resolving challenges and guiding hoteliers on best practices for solution usage. * Act as the client’s consultant, understanding their operational specifics and proposing optimal paths within Omnibees solutions. * Conduct alignment meetings, presenting schedules, responsibilities, and project progress. * Perform technical validations and audits at the end of the process, ensuring deliverables and expectations are aligned. * Identify opportunities to improve team processes and tools, collaborating on internal optimization initiatives. * Deliver empathetic and personalized service, always focusing on customer satisfaction and delivery quality. **Requirements and Qualifications** **What is essential for this role:** * **Implementation project management:** managing multiple clients simultaneously, ensuring deadlines, quality, alignment, and comprehensive documentation. * **Technical and consultative support:** resolving complex challenges, guiding best practices, and proposing solutions that optimize hotel operations. * **Relationship and communication:** delivering personalized service, holding clear meetings, and building trust throughout the entire implementation process. * **Continuous improvement and operational efficiency:** analyzing metrics, identifying opportunities, and collaborating on process and tool evolution. **It’s a strong plus if you:** * Are proactive, persuasive, and highly organized. * Have an active commercial profile for direct sales. * Excel in teamwork. * Are customer-focused. #### **We are the** **HIVE Group****, passionate about transforming the hotel industry with technology — connecting hotels and travelers simply, securely, and scalably. Present in** **Portugal****,** **Brazil****,** **Colombia** **and** **Mexico****, we are the largest hotel technology platform in Latin America.** #### **Our strength lies in three major pillars:** #### **Omnibees****, the leader in distribution, sales, and marketing solutions.** #### **Bee2Pay****, a fintech specializing in payments and financial services.** #### **Niara****, which connects new buyers to hotels.** #### **Together, we create a complete ecosystem for the hospitality industry, offering tools ranging from distribution and data intelligence to CRM, e\-commerce, and payments. Omnibees, our flagship company, already connects over 9\.500 hotels to 750 sales channels, processing more than 15 billion transactions annually.** #### **All this is possible because we believe in the power of innovation — and above all, in people. Our BeeHivers team makes a difference every day, driving tourism digitalization and building a success story that continues to grow!** #### **Our Culture: Work, Transparency, and Happiness** #### **Work** #### **We deliver with excellence, constantly learning and evolving. Our goals are ambitious, and our execution, efficient.** #### **Transparency** #### **We trust each other, value authenticity, and grow with clear, constructive feedback.** #### **Happiness** #### **We foster a collaborative, resilient, and open environment for new ideas — promoting personal and professional growth.** #### **Our secret?** #### **More than 400 dedicated professionals committed to transforming tourism with innovative solutions and exceptional results. After all,** **together, we go further!