Hostess

Description

Job Summary: Grupo FIT is seeking a charismatic and attentive Hostess to deliver a welcoming service and ensure a smooth dining experience for customers. Key Highlights: 1. Welcoming experience and complete focus on the customer 2. Organization and fluidity in the dining experience 3. Affectionate communication and passion for hospitality **Ready to take the front line of our stable?** If you possess charisma, attention to detail, and enjoy delivering a **welcoming service** right from the starting gate, this position is for you! At **Grupo FIT**, the **Hostess** sets the tone for the entire experience: greeting our customers, managing the dining room flow, and ensuring every journey begins with lightness and enthusiasm — like a perfectly aligned car ready for its first lap. Here, we value individuals who demonstrate **presence, affectionate communication**, and **full focus** on the **customer**. If you are passionate about hospitality, maintain rhythm with organization and sparkle in your eyes, **join us on the track!** The team radio is already connected. Now **we just need you** at the starting grid. Responsibilities and Duties As a **Hostess** at **Grupo FIT**, you will be the primary link between our customers and the **dining experience** we offer. Your main responsibilities and duties include: **Greeting and Welcome** * Greet customers warmly and energetically, providing a light and welcoming arrival. * Manage the waiting queue with organization and attentiveness. * Escort customers to their tables, ensuring order and fluidity in the dining room. * Provide initial information about the menu and restaurant operations. **Flow Management** * Monitor table occupancy and communicate status updates to leadership. * Coordinate seamlessly with servers and waitstaff to maintain service pace. * Monitor customer needs during the first minutes of their experience. **Operational Support** * Support promotional activities, activations, and special events with professionalism and clarity. * Maintain a clean, organized reception area aligned with FIT’s presentation standards. * Alert leadership to any inconsistencies in flow or the customer journey. **Requirements and Qualifications** We seek a professional who identifies with our purpose and possesses the following qualifications: * **Organizational Values:** **Discipline** that strengthens us, **Security** in every action, **Gratitude** that connects us, **Vibration** that inspires. * **Technical Skills:** Clear **communication**, **friendliness**, and **proactivity** in customer interaction. * **Behavioral Skills:** **Organization**, lightness in public interaction, and **focus on operational fluidity**. * **Knowledge:** Completed **High School**, interest in customer service, **hospitality**, and **customer delight**; proficiency in other **languages** is a plus. * **Preferred Experience:** Prior experience in **restaurant reception** or customer service is advantageous. Additional Information **Work Location:** Grupo FIT stores at Viracopos Airport **Salary:** R$2.020,21 **Benefits:** Transportation allowance + on-site meal benefit + tips + life insurance + SESC partnership. **Schedule:** 6x1 (1 weekly day off + 1 Sunday per month). Employment Type: Permanent CLT Compensation: R$2.020,21 per month Benefits: * Life insurance * Transportation allowance Work Location: On-site