Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to provide customer support on marketplaces, ensuring agile, humanized, and efficient service, order tracking, and incident resolution. Key Highlights: 1. Agile, humanized, and efficient customer support on marketplaces 2. Focus on customer satisfaction and problem resolution 3. Collaboration with internal departments to address customer requests We are looking for a Customer Service Representative to support customers on marketplaces, delivering agile, humanized, and efficient service. The candidate will be responsible for tracking orders, clarifying inquiries, resolving incidents, and contributing to a positive customer experience. Responsibilities * Provide customer support via chat, e\-mail, and marketplace platforms; * Track orders, delivery deadlines, and shipping status; * Resolve complaints, exchanges, returns, and cancellations; * Collaborate with internal departments to address customer requests; * Monitor customer reviews and service performance metrics; * Record information and incidents in internal systems; * Prioritize quality, agility, and customer satisfaction. Requirements * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Ability to interact effectively with customers and resolve problems; * Basic computer and online system proficiency; * Prior customer service experience is a plus; * Experience with marketplaces such as Mercado Livre, Shopee, Amazon, and Magazine Luiza is a plus. Compensation: R$2\.074,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work location: On-site