* Bachelor's degree completed or currently enrolled from the 4th semester onward; * Proficiency in Microsoft Office suite; * Experience leading teams; * Availability to work from 10 a.m. to 8 p.m., on a rotating shift schedule. * Establish and maintain strategic relationships with key customers, aiming to deliver excellent service and ensure their satisfaction. * Serve as the primary point of contact between the company and customers, resolving issues, mediating conflicts, and ensuring effective solutions are implemented. * Monitor and track contract, service, and project performance, identifying improvement opportunities and proposing corrective actions. * Prepare managerial reports and present performance indicators to support decision-making. * Coordinate and guide the customer service team, ensuring adherence to deadlines, quality standards, and agreed service levels. * Act as a facilitator between the company and customers, promoting effective communication and conflict resolution. Compensation: R$4\.500,00 \- R$4\.900,00 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
