Senior Process Consultant

Description

**About Fin\-X** Fin\-X is transforming how hospitals, clinics, and health plans manage their processes. Our solutions digitalize the care and financial journey, generating direct impact on operational efficiency, cost reduction, and the experience of healthcare professionals and patients. **About the position:** We are looking for a Senior Process Consultant to join the **Solution Design** area, reporting to the Executive Director of Solutions. The person will be responsible for understanding the actual operation of our clients, designing how it should function on the Fin\-X platform, and transforming that design into parameterization, requirements, and documentation that support implementation and product evolution. The role is **multi-product**: the position covers the entire Fin\-X portfolio — surgical journey (scheduling, quotation, OPME, authorization, map matching), medical reimbursement, patient account, protocol management, surgical agenda, messaging, and integrations — and not an isolated front. Context switching between different clients and modules throughout the same week is expected. **Responsibilities and attributes** **Responsibilities:** **Mapping and diagnosis:** * Map and document client processes in the domains served by Fin\-X, delimiting process boundaries and premises * Model the AS\-IS in BPMN, explicitly stating pain points, risks, exceptions, and control points * Gather volume and evidence of bottlenecks based on operational data, not perception **Fin\-X solution design:** * Translate the AS\-IS into a TO\-BE compliant with the platform, with defined SLAs, exception handling, and measurement points * Formalize business rules in a structured and testable manner, with unambiguous conditions and associated actions * Define the client parameterization matrix by module — fields, profiles, authorities, and approval flows * **Map the integrations necessary for the process to work end-to-end**: identify which systems need to communicate (HIS, ERP, health plan systems), which information flows at each point, at what moment in the flow, and what happens when the integration does not exist or fails * Specify data requirements — mandatory fields, mapping with the source system, validation rules, and data cleansing plan **Interface with product and delivery:** * Consolidate recurring field pain points into structured input for the Product team, with associated evidence and impact * Support Implementation and Projects in validating configuration and building test and homologation scripts * Produce handover documentation that allows another person to take over the client without depending on the author **Governance and internal reference:** * Define roles, handoffs, and follow-up cadence for designed processes * Propose indicators and improvement roadmap, separating quick wins from structural changes * Build and maintain blueprints by client profile (hospital, health plan, network), reducing design rework for each new contract * Act as an internal process reference, supporting and training the Commercial, Implementation, and Customer Success teams **Requirements and qualifications** **Requirements:** * Experience of at least **4 years** in process mapping and redesign, consulting, or system implementation, with autonomous project leadership * Mastery of **BPMN modeling**, with consistent use of events, gateways, and messages * Ability to **identify and map integration needs between systems** and translate them into clear requirements — understanding which data needs to flow, at what moment, and with what criticality for the process * Reading of data layouts, building mappings, and defining validation rules * Consultative profile, with direct interaction with client managers and leadership * Ability to work in a multidisciplinary manner and influence internal and external stakeholders * Excellent written and verbal communication, translating complex flows into clear and actionable information * Autonomy and organization to manage multiple clients and products simultaneously in a remote regime **Differentiators:** * Experience in supplementary health — hospitals, health plans, or healthtechs * Knowledge of hospital systems (MV, Tasy/Philips, Soul MV or similar) and their integration models * Business rule modeling in DMN or equivalent notation * Experience in digital transformation projects or SaaS platform implementation * Experience with patient journey, revenue cycle, or medical reimbursement * Familiarity with collaboration and management tools (Miro, Jira, Confluence) **Additional information** **What we offer:** * **Onboarding Kit** and work equipment * **Fin\-X Day:** Semi-annual meeting for Culture \& Strategy alignment * **Monthly gift on Flash card** * **Paid Leave** **Work model:** + **PJ Contract** + **Home office****, with availability for occasional client visits according to project demands** At Fin\-X, our purpose is to connect all players in the health sector, using creative solutions, reducing costs, increasing transparency and credibility, making health accessible to everyone, and positively impacting people's lives in a humanized way. We are curious, determined, and courageous. We are not afraid to take risks and love proposing out-of-the-box solutions. Every day at Fin\-X is unique; we work with a variety of hospitals, health plans, and thousands of doctors throughout Brazil. We are experts in bringing innovations to the world of health.