Junior Backend Developer

Description

This position focuses on the support and maintenance workflow within the product squad. Day-to-day responsibilities include ticket triage and prioritization, automation of operational tasks, data analysis for problem diagnosis, and direct collaboration with other teams to ensure production system health. **Responsibilities** * Handle, triage, and prioritize support tickets following ITSM best practices (SLA, urgency, impact) * Develop and maintain Python scripts for automating operational processes and correcting data * Investigate issues using SQL queries, identify inconsistencies, and directly support database corrections * Monitor system health metrics and contribute to root cause analysis (RCA) of incidents * Collaborate with the development team on versioning and code review of support scripts via Git **Requirements** * Prior experience in support, technical support, or IT operations * Python: data structures, file manipulation, REST APIs, libraries such as Pandas or Requests * SQL: queries, joins, aggregations, and record updates in relational databases * Familiarity with Rundeck or similar tools for scheduling and executing automated tasks ### **Employment Type:** CLT ### **Benefits:** UNIMED health insurance, VR/VA on Caju card, Wellhub \- formerly Gympass, Refuturiza, MaisCare, SESC club, annual performance bonus, birthday day-off, Todos card, milk and diaper allowance ### **Department:** Operations