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Job Summary: We are seeking a quality monitor to analyze and continuously improve operational processes, while developing employees and indicators. Key Highlights: 1. Work on continuous improvement of processes 2. Develop employees and operational indicators 3. Identify opportunities to enhance the customer experience Welcome to the Escalada Project! Are you an analytical, organized person who seeks continuous process improvement? Then this is the perfect opportunity for you to grow at Atento! We seek a monitor who will work within the Quality structure, conducting monitoring activities and operational analyses to support employee and operational indicator development. **Product: Kaizen** Do you identify with this profile?! Apply now and take the next step in your professional career! **Responsibilities and Duties** * Conduct call monitoring; * Create and update reports providing support for supervisors’ people development activities; track quality and operational indicators; * Identify process-related opportunities to improve end-customer experience, proposing suggestions and action plans to achieve the objective; * Calibrate and maintain the tool to provide decision-making insights; * Calibrate and manage meeting agendas directly with the client; * Develop studies and presentations to drive results using basic references and statistical data. **Requirements and Qualifications** * Completed high school education; * Minimum 6 months in current position — tenure requirement per NI-002 policy; * **Must be part of the Kaizen support team;** * Minimum Team to Talk performance evaluation score of 100% (Good Performance); * Analytical; * Dynamic and proactive; * Organized; * Interpersonal skills; * Availability to work on-site. **Additional Information** **Application Deadline: 01/28/2026** **Salary** R$ 2\.171,28 **Working Hours** 6X1 14:40/23:00 6X1 15:00/23:20 **Work Schedule** 220 hours/month \| 6x1 rotating schedule with Monday or Tuesday off (variable). **Work Model** On-site **Work Location: Cabula Unit** Hello, welcome to the next stage of your professional career! **** At Atento, we consistently invest in our people’s development and have been creating opportunities for over 20 years — join us and grow together! Here you’ll find all available ESCALADA positions! To apply, please ensure you meet all prerequisites for the position you wish to apply for; therefore, carefully read the job posting. Keep all your information updated and complete, especially your educational background registered in Pessoas Online (if updates are needed, access: Service Desk \> Corporate Applications \> Pessoas Online \> Update Registration Process). You may apply for only one available position at a time on our website. Our analysts will review all eligibility criteria, and you will receive communications regarding all stages of the selection process via our portal and your registered email. **Important Application Criteria:** * **Must not be an intern or apprentice;** * **Team to Talk score must be Good or higher;** * **Must meet minimum company/position tenure requirements as specified for the role** (refer to internal recruitment policy, Escalada manual available in A1\). * **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 — the podcast that helps you grow professionally!** ##### **\#01: Carreira 10 has arrived.** ##### **\#02: How to prepare for an interview?** ##### **\#03: How to switch departments within Atento?** ##### **\#04: How to prepare for management roles? (Interview with employee)** ##### **\#05: Do you know how to participate in Escalada processes?** ##### **\#06: Do you know how Escalada transforms our employees’ lives?** ##### **\#07: How to prepare for management roles? (Interview with employee)** ##### **\#08: What does it take to join the Planning area?** ##### **\#09: You asked, and now you receive! See what’s new and improved in Escalada.** ##### **\#10: Do you know what the Quality area does?** ##### **\#11: Do you know how the Atento Group Career Path works?** ##### **\#12:** **What is the role of Coaching in your development?** **\#13: Getting to know the Global Systems area**
