Administrative Assistant

Description

Administrative Assistant – Student Relationship and Retention Cariacica – ES | In-person Monday to Friday: 12:00 PM to 9:10 PM Alternate Saturdays: * One week: 8:00 AM to 12:00 PM * Next week: 9:00 AM to 1:00 PM (rotating shift with another colleague) Purple Idiomas is seeking a human-centered, mature, and solution-oriented individual to directly manage relationships with students and their guardians. We are not merely looking for someone to "respond to WhatsApp messages." We seek a communicative, organized, empathetic person who can handle delicate situations with composure, emotional intelligence, and firmness when necessary. Daily responsibilities include: * Responding to students and their guardians; * Monitoring absences and retention; * Proactive outreach via WhatsApp and telephone; * Administrative organization; * Supporting student relationship management and experience; * Resolving conflicts and addressing unit-related demands. Ideal candidate profile: * Minimum 4 years of experience in customer service, administration, retention, or relationship management; * Strong verbal and written communication skills; * Aptitude for problem-solving; * Responsible, mature, and proactive demeanor; * Enjoys interacting with people; * Capable of working under dynamic demands while maintaining organization. Preferred qualifications: * Experience in schools, clinics, reception, or premium customer service; * Proficiency with systems and WhatsApp; * Warm yet firm interpersonal style. Benefits: * Free English course for beginner level * Competitive salary aligned with the role * Meal allowance * Growth and development-oriented work environment * If you enjoy solving problems, caring for people, and being part of a dynamic team, we want to meet you. Compensation: R$1.700,00 – R$2.800,00 per month Benefits: * Education allowance * Meal allowance * Transportation allowance Experience: * Customer retention (Mandatory) * Customer-focused sales (Preferred) Work location: In-person