TA Ops & Tech Recruiting Manager

Description

Job Summary: The TA Ops & Tech Recruiting Manager will lead the digital transformation of the Talent Acquisition team, focusing on data, automation, and AI to optimize processes. Key Highlights: 1. Digital transformation in Recruitment with a focus on AI and data 2. Lead ATS optimization and HR technological innovation 3. Impact millions of people on the leading travel platform At **\#EquipeDespegar**, we are a group of outstanding professionals dedicated to creating the best experiences so that travel enriches people's lives. We work collaboratively, strive relentlessly, aren’t afraid to make mistakes, and always aim to go further. **\#EquipeDespegar** is about growth, development, setting goals, and not stopping until they’re achieved. We innovate, create, learn from our mistakes, and thus establish ourselves as Latin America’s most important travel platform. We solve complex problems and develop new technological solutions to stay at the forefront of the travel industry. We have a new challenge for those who: * Are protagonists of their professional development and seek to maximize their talent. * Are information hubs and aspire to generate high-quality solutions. * Are naturally motivating and commit to making things happen. * Are demanding, competitive, unwilling to settle for mere compliance, and constantly strive to surpass themselves. * Startup mindset, global reach. We are Latin America’s leading travel technology company (part of Prosus), combining the agile DNA of a startup with the scale of a regional enterprise. Here, we build products that impact millions of people, with true autonomy and rapid execution.* \#LI\-DC \#LI\-AG2 ### **Main Responsibilities** **Role Objective** As **TA Ops \& Tech Recruiting Manager**, you will be the driving force behind the digital transformation of our Talent Acquisition team. Your mission is to evolve our Recruitment function into a data-driven and automated model, eliminating operational friction through the strategic use of AI, Business Intelligence, and process optimization to expand our regional hiring capacity. **Core Responsibilities** **1\. Data Strategy and Performance (Data Intelligence)** * Reporting Ecosystem: Design and lead the maintenance of integrated dashboards (ATS \+ Power BI) providing real-time visibility to Recruiters and Hiring Managers, delivering essential insights for strategic decisions. * Predictability: Develop capacity planning and forecasting models to align the recruitment team with business needs. * Strategic Insights: Analyze early turnover and pipeline health to identify bottlenecks and opportunities to improve recruitment quality. **2\. Technology Architecture and AI** * ATS Product Owner: Lead advanced configuration and continuous optimization of Lever (or the current ATS), ensuring workflows maximize conversion and enhance candidate experience. * Process Automation: Identify repetitive tasks and eliminate them via integrations, APIs, and AI tools (automated screening, personalized communication, scheduling). * AI Innovation: Evaluate and implement Generative and Predictive Artificial Intelligence solutions to increase team efficiency. **3\. Operational Excellence and Tech Recruiting** * Candidate Experience: Audit and improve the candidate journey, ensuring an agile, transparent, and high-impact process. * Budget Management: Manage tool and platform budgets, ensuring positive ROI for every technology investment. * Stakeholder Management: Serve as a strategic advisor to area leaders, translating complex metrics into clear action plans. ### **What are the prerequisites?** **Experience** * More than 4 years in Talent Acquisition Operations, Data Analytics, or leadership roles in tech-focused Recruitment/RH functions **Technology Stack** * Advanced proficiency in Power BI and specialized ATS management (Lever, Greenhouse, or similar). **Automation** * Proven experience implementing AI and workflow automation solutions (Zapier, Make, or API-based integrations). **Analytical Skills** * Ability to transform raw data into compelling narratives and business strategies (Data Storytelling). **Languages** * Fluent English (mandatory requirement), capable of leading technical discussions and presenting reports at regional/global levels. * Advanced Spanish — LATAM interaction **Technical Profile:** * Analytical mindset: identify systems that can be optimized and scaled * Technology evangelist: experiment with the latest AI tools and effectively convince others to adopt them * Solution-oriented: seek to automate everything possible **Cultural Fit:** * Mars\-shot Thinking: Think in terms of 10x transformations, not 10% improvements * High autonomy: Make decisions, execute rapidly, maintain strategic alignment * Fail Fast \& Scale: Experiment, learn from failures, scale what works * Radical Candor: Direct feedback delivered with empathy. Challenge ideas, not people * Ambidexterity: Operate with excellence while innovating. ***Travel transforms you; working at Despegar does too.*** **We offer you** * The opportunity to join a sector-specialist company. * To be part of a team of professionals passionate about traveling the world of technology and enabling others to travel. * To join a team that leverages technology as a means of innovation and opportunity resolution. * To shape your own career in a competitive and challenging environment. If you want to join a unique market team that enjoys solving problems, innovating, and creating value, join us! Make Despegar your next destination! At Despegar Group, we are committed to building an inclusive workplace where meritocracy and equal opportunity are embedded in all our talent management processes, promoting diversity as part of our continuously evolving culture. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.