If you identify with our mission of delivering healthcare services with excellence, are results-oriented, and enjoy working in a humanized environment, join us and become part of the Sabin Group! What we offer you: * **Work schedule:** 44 hours per week (Monday to Saturday) * **Benefits designed for your daily life:** Transportation allowance or fuel assistance, meal voucher or food allowance, and breakfast at the company. * **Benefits for your health and well-being:** Health and dental plans, life insurance, and other benefits. * **Celebrations:** Christmas Eve allowance and half-day off on your birthday. * **Advantages Club:** Discounts on education and benefits across various services and establishments. * **Family benefits:** Laboratory test check-up for parents during the employee’s birth month, R$ 1,000 per year for laboratory tests for legal dependents, back-to-school supply discount at the start of the academic year, extended maternity and paternity leave, and pregnancy program. **Attention:** ------------ **Eligibility for certain benefits depends on a minimum length of service with the company.** ------------------------------------------------------------------------------------------- ***\*Benefits are subject to change.*** ---------------------------------------------- **Responsibilities and Duties** ### **Job Mission** Supervise external collection operations conducted at the client’s home (sample collection and vaccinations), ensuring process execution in accordance with established standards, proper operational functioning, achievement of departmental performance indicators, and customer satisfaction—through direct team leadership and operational oversight. ### **Duties and Responsibilities** **People Management** * Manage the team’s electronic timekeeping system, ensuring compliance with working hours. * Conduct the annual performance evaluation process and support the development and monitoring of Individual Development Plans (IDPs). * Manage vacations, holiday schedules, and weekend shifts, ensuring operational continuity and efficiency. * Provide ongoing support to the team, guiding and monitoring daily external collection and home vaccination activities. **Operational Management** * Manage the home-service appointment scheduling dashboard, ensuring organization, efficiency, and adherence to deadlines. * Monitor and oversee service routes, seeking optimization of time, resources, and service quality. * Track vehicle mileage (KM) used in operations. * Monitor technical processes for home-based sample collection and vaccination, ensuring compliance with established protocols and procedures. **Indicators and Controls** * Monitor and analyze departmental indicators (straws), supporting the implementation of improvement initiatives. * Monitor control spreadsheets for supplies, Personal Protective Equipment (PPE), and temperature records, ensuring compliance and traceability. * Track departmental operational and quality indicators, reporting results to coordination. **Systems and Documentation Management** * Manage and monitor the area’s operational systems. * Maintain up-to-date area documentation, ensuring organization and compliance with internal and external regulations. * Monitor the validity of employees’ driver’s licenses (CNH) and vehicle registration documents (CRLV) used in operations. **Customer Service and Complaints (RECs)** * Assist customers with inquiries and provide technical guidance related to home collection and vaccination services. * Monitor REC (complaint) records, performing analysis, resolution, and follow-up with customers when applicable. * Maintain contact with customers involved in RECs, ensuring clear, empathetic, and solution-oriented communication. **Requirements and Qualifications** * Completed undergraduate degree; * Residence in Salvador-BA; * Minimum 1 year of experience in People Management and Home Collection Services; * Preferred: PALC Auditor certification. **Additional Information** Applicant, please note that upon application to this position, should you be approved in the selection process, the following documents will be required for potential hiring: identified and up-to-date vaccination card showing the following vaccines: 2 doses of MMR, Diphtheria (DT), Yellow Fever (YF), Hepatitis B (1st, 2nd, and 3rd doses), and COVID-19 (1st and 2nd doses); birth or marriage certificate; ID card (RG); CPF; voter registration card; work record book (Carteira de Trabalho); PIS number; proof of minimum educational qualification required for this position; proof of residence including ZIP code (CEP); military service certificate (Reservist Certificate or Military Enrollment Certificate) for males over 18 years old; and any other position-specific documents. **Notes** * We carefully and thoughtfully review all applications. We will contact candidates whose profiles best match the job requirements; * Due to the high volume of applications received, invitations for the desired position may not occur immediately; * All communications regarding our selection process are sent via email. Please monitor your inbox and spam folder. If you have any questions or encounter issues during any stage of our process, please notify us or contact platform support by clicking the chat icon located in the bottom-right corner of the Candidate Portal page. A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, the Sabin Group was founded in Brazil’s federal capital in 1984, born from the courage and determination of two entrepreneurs—Janete Vaz and Sandra Soares Costa. Today, it unites approximately 7,000 professionals dedicated to its purpose: inspiring people to care for people. Present in 14 Brazilian states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across its 354 units spanning the country from north to south. The Sabin Group’s healthcare ecosystem comprises a business portfolio covering clinical laboratory testing, imaging diagnostics, anatomical pathology, genomics, immunization, and executive health check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and care pathways—via Amparo Saúde—and Rita Saúde, an integrated digital health services platform partnering with pharmacies, physicians, and other healthcare professionals to promote high-quality, efficient access to healthcare. With the goal of fostering entrepreneurship in healthcare, the Group launched SkyHub.Bio in 2020—a health innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid, visionary national company with well-established values and a genuine commitment to an ESG agenda—as well as healthcare and wellness services supporting customers’ health journeys across the entire country—the Sabin Group maintains the Sabin Institute, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in tailored processes designed to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*