Service Management Intern

Description

Job Summary: This internship supports the measurement and consolidation of performance indicators, maintenance of performance reports, and governance of the Service Catalog, contributing to the continuous improvement of CSC processes. Key Highlights: 1. Support the governance of the CSC Service Catalog 2. Contribute to process improvement initiatives 3. Assist in process mapping and documentation The Sinosserra Group's story began in 1947: Market vision, quality, and credibility transformed a small automobile dealership into one of the largest and most solid business groups in Rio Grande do Sul. Our aspiration is to be a Group recognized for its long-lasting relationships, through complete and high-quality experiences. Under the People and Management pillar, our goal is to ensure an environment that values people, aligning and engaging them with the Group's strategy, objectives, and values. **We are over 1,000 employees united by the same values: Determination, Respect, Flexibility, Creativity, Game Vision, Connection with the New, Empathy, Good Humor, Focus on Delivery, and Ability to Inspire Confidence.** Join a Group that believes in people and grows with them! **\#JoinTheGroup** With you, **we are** more **COMPLETE**. **Responsibilities and Duties** * Support the measurement and consolidation of CSC performance indicators (KPIs). * Assist in maintaining and evolving the CSC Performance Report, consolidating operational results from departments. * Support the governance of the CSC Service Catalog through the incident management system. * Participate in managing daily operations and operational meetings, supporting indicator tracking and problem logging. * Assist in process mapping and documentation, contributing to knowledge management and standardization across CSC departments. * Contribute to process improvement initiatives and capacity analyses of CSC departments. **Requirements and Qualifications** **Technical Competencies:** * Currently pursuing a Bachelor's degree in Production Engineering. * Knowledge of Lean philosophy tools. * Intermediate-level Excel proficiency. * Experience in continuous improvement projects and familiarity with process mapping software will be considered advantageous. **Behavioral Competencies:** * Proactivity. * Creativity and innovation. * Accuracy and assertiveness. * Planning and organization. * Strong interpersonal skills. **Additional Information** **Internship stipend:** R$ 1\.500,00 \+ R$ 200,00 meal allowance Full transportation allowance Hybrid work arrangement Health insurance (available after 6 months) **We are the Sinosserra Group, one of the largest automotive dealership and financial services groups in Rio Grande do Sul.** In nearly 80 years of history, we have distinguished ourselves in the Rio Grande do Sul market through companies **Sinoscar (Chevrolet), Guaibacar (Volkswagen), Tramonto Jeep, KIA Sinosserra, Omoda \| Jaecoo Sinosserra, Jetour Sinosserra, Sinosserra Brokerage, Sinosserra Financial Services, Sinosserra Promotional Services, ApliCap, and Companhia de Participações Sinosserra (CSC)**. Our achievements reflect strong foundations built on principles such as respect, honesty, transparency, and hard work. Our results reflect a Group prepared to manage crises, develop people, and continuously optimize processes. Our goals are built upon a broad market vision, relentless pursuit of innovation, and care for our people and communities. For four consecutive years, we have been certified as one of the Best Companies to Work For, according to the Great Place To Work (GPTW) survey. In 2024, we debuted in two new rankings: Best Companies to Work For in Rio Grande do Sul and Best Retail Companies to Work For in Brazil. These achievements reinforce our commitment to strengthening our culture, innovating, recognizing, and caring for our people. *With you,* *we are* *more complete!* *\#JoinTheGroup*