Senior Support Analyst

Description

Job Summary: IT technical support and assistance, ticket management, network monitoring, and IT project tracking in a multinational environment. Key Highlights: 1. User support for IT and network issues at the unit 2. Ticket management and network monitoring 3. IT project tracking TEMPORARY FIELD SERVICE POSITION – JAGUARIUNA \- HR REGISTRATION WITH MAIOR WORKING WITHIN A MULTINATIONAL LOCATED IN JAGUARIUNA, WITH FULL POTENTIAL FOR PERMANENT HIRES (THIRD-PARTY): **POSITION:** Senior Field Service Analyst **MP (Department):** Field **Process:** front Tech **SALARY:** 3\.000 **BENEFITS:** Shuttle service \+ meal allowance of BRL 24.80 per day **Working Hours:** Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00 **JOB RESPONSIBILITIES:** User support for IT issues. Support for the unit’s IT network. Incident handling. Ticket management. Routine meetings and departmental alignment. Network and link monitoring. Wi-Fi and network connection support. IT equipment management. IT project tracking and other related requests **Minimum Education Requirement:** Bachelor's Degree