Itaú is Brazil's most valuable brand, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, ethnicities, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. If you seek new challenges that allow you to apply your expertise in No/Low Code, automation, AI agents, and process engineering—working in a cross-functional area with diverse topics and a collaborative, supportive team—this may be the right opportunity for you. In our day-to-day work, we are responsible for designing and evolving intelligent digital solutions that ensure simpler, lower-friction, and financially improved customer journeys across individual credit card workflows. We strongly focus on conceiving, building, and evolving automations by combining No/Low Code, Generative AI, and intelligent agents, while also driving adoption of new technologies that deliver efficiency, scalability, and reusability. We seek a professional with a builder mindset, analytical rigor, and innovation orientation—focused on creating and evolving intelligent digital solutions that integrate business, technology, and customer experience. **Solution Building & Process Transformation** * Map end-to-end processes and customer journeys, connecting business vision, technology, and customer experience * Identify opportunities for improvement, automation, and AI application within workflows * Gather, structure, and refine requirements jointly with partner areas, ensuring clarity and applicability * Design To-Be solution visions focused on efficiency, scalability, and reusability * Prioritize initiatives based on impact, applying Value Engineering concepts * Solve problems and redesign processes with emphasis on quality, efficiency, and risk mitigation **Technology Development & Innovation** * Develop solutions using No/Low Code platforms (e.g., Power Automate, Salesforce, among others) * Design and implement AI agents, including: * Generative AI and LLMs applied to processes * Orchestration of agents for decision-making, classification, customer service, and operational analytics * Integration with automations, APIs, and internal systems * Evaluate and experiment with new technologies, frameworks, and architectures to foster continuous innovation * Ensure functional testing, user acceptance testing (UAT), and overall solution quality **Governance, Control & Sustenance** * Structure governance and control of processes, applying best practices in quality and demand management * Use tools such as process mining, routine management, and operational planning * Support sustenance of critical solutions, addressing fixes and enabling continuous evolution of automations * Ensure solution reuse and standardization of practices * Education: Bachelor’s degree completed in Information Systems, Computer Science, Engineering, Systems Analysis, Information Technology, or related fields * Competencies: Ownership mindset; Analytical ability; Performance focus; Customer focus; Organization; Reasoning * Language: Basic English proficiency * Certifications: Green Belt or Black Belt **As an Ituber, you get:** * Commuter Benefit * Meal Voucher (restaurants) / Food Voucher (supermarkets) * Health Insurance (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Insurance (Odontoprev **or** Interodonto) * Life Insurance * Profit Sharing Plan (PLR) — subject to the bank’s performance * Private Pension Plan * Exclusive discounts on our financial products * Maternity and Paternity Leave * Childcare/Babysitter Assistance (for mothers and fathers) * Study Incentive Program * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) * \+ Additional benefits you may learn about during the hiring process Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ (opens in new window) (opens in new window) * We encourage applications from people with disabilities for all positions. Therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber**
João Silva
Indeed · HR
João Silva
Indeed · HR
