Senior Infrastructure and Support Analyst

Description

**We are looking for a Senior Infrastructure and Support Analyst for the Vetta Team!** **DO YOU ALREADY KNOW VETTA?** At Vetta, we believe that technology and innovation are essential to creating a more sustainable and efficient future for everyone. As a leader in industrial digitalization, our solutions are helping clients worldwide reduce energy consumption, improve operational efficiency, and support the energy transition through decarbonization. By joining our team, you will have the opportunity to work on **exciting and challenging projects with some of the industry's top experts**. Additionally, you will be part of a dedicated team generating a positive impact on the world and helping our clients achieve their business goals. The Vetta Team understands the importance of teamwork and collaboration to achieve results that reach the entire globe – while **transforming each person's career.** **If you want to share your perspective for a more sustainable world, come be part of the Vetta Team!** **Responsibilities and attributes** **In this team, you will have the opportunity to:** * Ensure high availability of network and server infrastructure, manage access and identities with a focus on security, and act as an advanced level of support (L2/L3\), in addition to developing small automations to optimize area routines; * Administer and monitor Windows server infrastructure and the corporate network (LAN/WAN/Wi\-Fi); * Manage accounts, permissions, and access through Active Directory and LDAP/ITIM tools; * Provide advanced-level technical support to users, solving high-complexity problems; * Develop scripts to automate repetitive tasks and backup/maintenance routines; * Monitor information security at the endpoint and on the network, mitigating vulnerabilities; * Support the planning and execution of cabling and physical/logical infrastructure improvements. **Requirements and qualifications** **What we expect from you for this position:** Bachelor's degree in Information Technology, Computer Science, or Information Systems. **Experience in:** * Advanced Microcomputing: Complex hardware and software diagnostics, desktop operating systems (Windows/Linux), and productivity tools; * Windows Servers: Installation, configuration, administration, and maintenance of Windows Server environments; * Identity and Access Management: Proficiency in Active Directory (AD), LDAP, and identity governance tools (such as ITIM / IBM Security Verify Governance or similar); * Network Infrastructure: Solid knowledge in switch configuration, routing, network protocols (TCP/IP, DNS, DHCP, VPN), structured cabling, and corporate Wireless environments; * Cybersecurity: Application of security best practices, patch management, firewalls, endpoint protection, and basic incident response; * Intermediate Programming: Ability to create automation scripts (PowerShell, Python, or Bash) for IT process optimization; * User Support: Experience with consultative service, ticket management (SLA), and specialized technical support. **Differentiators:** * Microsoft Certifications (AZ\-104, MS\-900, or similar); * Network Certifications (CCNA) or Security (CompTIA Security\+); * Knowledge of best practice frameworks (ITIL/COBIT); * Google technology certifications. **Additional information** **OUR BENEFITS:** Being a people-oriented company, we always seek to value our team. By joining the Vetta Team, we offer: * **Flash Card** with **food/meal voucher** of **R$ 32.00 per day**, accepted at various establishments for you to use as you prefer. * **Home office allowance** of **R$ 100.00/month** and **flexibility in working hours**. * Thinking about your health and well\-being, we offer **SulAmérica Health Plan** and **Bradesco Dental Plan**, with the possibility of including your dependents. * **WellHub, TotalPass** and **UniCamente**, for you to care for your health comprehensively, with access to physical activities and professionals from various areas of health. * **Onhappy**, a corporate travel and leisure platform with exclusive discounts on accommodations, tickets, and experiences for you to enjoy moments of rest and leisure with more convenience and economy. * **Guapeco Pet Health Plan**, for you to care for the health and well\-being of your best friend with access to consultations, exams, and other veterinary services. * **Discounts and Rewards Club**, with discounts on various product and service networks. * **Extended maternity and paternity leave,** for parents to live this phase with peace of mind. * **PLR \-** according to the union table. **AND THERE IS MORE...** * **Birthday Day\-Off.** * **No Dress Code.** Dress in what makes you comfortable! * **Continuous Training and Capacity Building Incentive Program**, so that you can continue learning and sharing experiences. * Want to refer someone to Vetta? We have a **Talent Referral Program.** **Interested in joining the team? Register now! We will be happy to have you with us.** **We are a global industrial digitalization company**, with two decades of experience in the segment, contributing to operational efficiency and the **reduction of energy and gas consumption through decarbonization**. We believe that, with **innovation and action**, we can make the world more sustainable and industrial processes more efficient. We work together with SMS group, a world leader in the metals segment, and we are responsible for the development of digital solutions for our clients in more than 14 countries worldwide. Our solutions combine process experience, artificial intelligence (AI) know\-how, and software development resources to result in cutting-edge and optimization technologies. We want to bring innovative solutions, seeking better ways to make industry and the future more sustainable through decarbonization. **Want to be part of this story?** **\#ComeBeVetta** *All our positions are inclusive and open to everyone without distinction by disability (PCD), race, color, religion, gender, nationality, or any other form of diversity.*