P&P - IT Assistant

Description

Far more than a real estate developer and construction company – **we fulfill dreams and transform lives!** We are driven by results and currently experiencing rapid growth, with major new project launches planned and even more ambitious goals set for the coming years. If you seek challenges and wish to lead **transformation** within an innovative, expanding company, **this opportunity is for you!** As an IT Assistant, you will report directly to the Area Management. **Responsibilities and Duties** **What You Will Do Here:** * Ensure optimal, secure usage of company computers, printers, scanners, and other equipment through continuous operational monitoring and user guidance; * Contact hardware vendors to perform corrective and preventive maintenance on all office equipment, ensuring flawless operation; * Manage software and applications to guarantee appropriate equipment usage, including installation of updates, patches, blocks, and libraries; * Contact software vendors to resolve issues related to purchased applications; * Oversee the entire office infrastructure, including computer network setup, telephony, and video-conferencing systems; * Track company assets (computers, monitors, software, etc.) and safeguard company property; * Conduct research and assessments for hardware and software upgrades to meet individual user needs; * Provide advanced technical support to company users regarding software (Office, Windows, ERP, Internet, Email, etc.); * Assist in ensuring data and information security on our servers through periodic services such as: assisting with server file backups, installing and updating antivirus software on servers and workstations, and applying Windows security updates; * Grant authorized third-party personnel access to the company’s wireless network; * Provide equipment—including individual computers and phones—to new employees, including installation and configuration per company policies; * Install upgrade software and implement other adaptations/modifications to enhance equipment performance; * Maintain the ticketing system to ensure proper tracking of performance and productivity metrics; * Prioritize prompt resolution of tickets and high-quality service delivery; * Perform tasks related to local and remote network operations, including asset management; * Assist in documenting company software and processes; * Test, install, and update internal or third-party systems and software used across the company. **Requirements and Qualifications** **What We Expect From You:** Currently enrolled in a Technical, Technologist, or Bachelor’s program in Information Technology, Systems Analysis and Development (ADS), Computer Science, or related fields; Prior experience in IT support. **Additional Information** **Benefits Reflecting Our Commitment to Care** **At Plano&Plano, we believe every achievement is built together.** **That’s why our benefits are designed to support you at every stage—whether at work, at home, or in life.** **Essential for Daily Life:** * **Flash Meal Card:** Full flexibility to choose where and how to use it; * **Transportation Benefit or Company Shuttle:** With up to 6% payroll deduction, ensuring greater mobility and convenience; * **Profit and Results Sharing Program (PLR):** Because success is collective—and we celebrate every achievement together!. **Health and Well-being First:** * **Bradesco Health Insurance:** Nationwide coverage to care for you; * **Bradesco Dental Insurance (optional):** A healthy smile is also part of our routine; * **MetLife Life Insurance:** Peace of mind and protection for you; * **Wellhub (Gympass):** Balance between body and mind, with access to gyms, therapies, and wellness programs; * **Birth Card:** To celebrate this special moment with greater peace of mind. **Inspiring Quality of Life:** * **Birthday Day Off:** A paid day off to celebrate your way; * **Holiday Extensions and Year-End Break:** Extra time to rest and recharge—without deducting from your vacation days. **Advantages That Go Further:** * **Special Discount on Purchasing Your Plano&Plano Apartment:** Your dream home can begin right here!; **Other Information** * **Location:** Office near Butantã Metro Station, São Paulo; * **Work Schedule:** Monday to Friday, on-site, because we believe real connections drive outstanding results. We are **Plano&Plano**, a construction company built by people, for everyone. Our Purpose is clear: to transform lives and communities by delivering quality, affordable housing. #### **Plano&Plano by the Numbers:** We believe building homes is, above all, fulfilling dreams—and that belief is reflected in our numbers: * Over **67,000** units delivered; * Over **3.7 million m²** constructed; * Over **1,600** direct employees; #### **Learn More About Our Areas of Operation:** ***Development:*** *Innovative project development—from concept to launch.* ***Construction:*** *Execution with excellence, focused on productivity, quality, and safety.* ***Sales (Plano&Vendas):*** *Our internal commercial team, closely connected to customers and the market.* #### **Our Culture and Values:** Present in the market since 1997 with a comprehensive business model covering development, construction, and sales—always pursuing **continuous improvement** in everything we do. More than buildings, we build **valuable relationships**, in an environment of **collaboration** and mutual respect—where we strive to make every person feel welcomed, regardless of their background. At Plano&Plano, we believe diversity fuels innovation. We act with **transparency**, fostering an inclusive culture with equal opportunities—enabling everyone to grow and contribute their full potential, thereby generating **admirable impacts** for the company, customers, partners, and society. Here, you’ll have the opportunity to: * Work on challenging, innovative projects with a **clear purpose**; * Learn and grow alongside top professionals; * Advance in an environment that truly values your ideas. #### **Social Impact** Through the Plano&Plano Institute, we extend our commitment—driving positive change through: * Professional training and continuing education programs; * Training real estate agents for the market; * Cultural and sports-related initiatives; * Support for daycare centers and educational institutions. https://esg.planoeplano.com.br/social/ If you also want to be part of this journey—where work gains **purpose** and **collaboration** builds the future—join us! #### **\#JoinPlano!**