Join the customer service division of Brazil's largest integrated healthcare network. Here, you’ll find an agile environment that values innovation and proactive leadership. On this team, you’ll have the opportunity to support patient care across hospitals, laboratories, and the Customer Service Center—the largest integrated healthcare network in Brazil. We care completely—therefore, we are present at every touchpoint in the lives of millions of patients, and it is precisely this approach that enables us to achieve outstanding results, as we welcome all individuals just as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our environments; more importantly, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all individuals who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—and who want to be part of this transformation. \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** * Lead teams by analyzing issues, clarifying doubts, and proposing optimal managerial solutions; * Ensure excellence in service delivery and customer experience, aiming for customer satisfaction and high-quality service provision; * Propose, implement, and guarantee continuous improvement initiatives within unit processes; * Maintain an analytical, proactive, and solution-oriented mindset to address brand needs, resolve problems, and achieve goals. . **Requirements and Qualifications** * Completed undergraduate degree. * Experience in leadership processes. * Experience in customer relationship management. * Preferred: Experience as a leader/supervisor/coordinator in diagnostic units. * Skills in leadership, people management, and continuous process improvement. * Proficiency in Microsoft Office and information systems. **Additional Information** Position: 100% on-site By caring for our people, we become the healthcare system that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or on-site cafeteria (depending on location); * Health support: Health insurance and life insurance; * Development support: Dasa University, Career & Development Cycle, Technology/PMAX Academies, and the “Crescer” (Grow) Program within Dasa; * Other benefits: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—the Health Program, structured around five pillars: * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the region and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a vacancy matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment stages so we can learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention—with a focus on compassionate care, quality excellence, and holistic attention. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation—and above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe being their true selves. That’s why our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.