Marketplace Analyst

Description

We are a B2B company specializing in incentives and rewards. Our platform connects major enterprises with campaigns that engage and reward their users through a marketplace. We are growing, and with that growth, the volume of campaigns, operations, and partners is also increasing. We need someone to be at the center of it all: ensuring campaigns are configured correctly, redemptions are processed smoothly, partners remain aligned, and key performance indicators are closely monitored. This is a role for people who enjoy operating, organizing, tracking, and solving problems — for those who find satisfaction in seeing metrics turn green and processes run seamlessly. If you are analytical, organized, proactive, and eager to grow within an expanding marketplace operation, this role is for you. **Responsibilities and Duties** Marketplace Operations and Configuration * Manage and organize categories, products, and banners within the marketplace * Configure promotional campaigns * Conduct operational validations prior to launching campaigns and promotions * Support management of the customized and integrated product store, maintaining an up-to-date catalog * Support automation and implementation of new processes. Post-Sales, Redemptions, and Incidents * Monitor redemptions per partner, ensuring correct order processing * Open, track, and escalate incident resolution with technology teams and partners * Handle operational post-sales activities jointly with involved departments and partners * Interface with the support team to track service tickets * Support card operations related to incidents and requests Partners and Commercial Relationships * Maintain active relationships with partners and suppliers to accelerate issue resolution * Interface with partners’ commercial teams to align on requirements * Support negotiations for additional product budgets for clients * Ensure partners fulfill their operational commitments within agreed SLAs KPIs and Operational Analysis * Monitor operational and strategic KPIs for the area * Analyze engagement and campaign performance data * Gather information for strategic reporting analysis * Independently organize and prioritize operational demands for the area **Requirements and Qualifications** Intermediate or advanced Excel / Google Sheets proficiency Ability to read and interpret engagement data Extraction and interpretation of operational reports Monitoring of SLAs and operational deadlines Management of tracking and control spreadsheets Incident management and follow-up with partners Analysis of sales and post-sales KPIs Basic understanding of marketplace or e-commerce operations Basic knowledge of Power BI or similar tools (a plus) Task organization and management of multiple concurrent demands Ability to structure tracking reports Ability to follow and document processes Proficiency with campaign management platforms Basic understanding of incentive and loyalty campaigns Knowledge of product catalogs and categorization Ability to quickly learn new systems and platforms Basic understanding of profitability and margins in commercial operations **Additional Information** To support your day-to-day: Benefit (iFood Benefits Card): R$ 1\.120,00 per month Participation in physical and mental health programs via partner networks, including gym access and telehealth; To develop your career: * Performance evaluation; * Structured career path; * Frequent training sessions; Incentivar is an incentive and rewards software built to help companies achieve more goals by leveraging their data strategically and intelligently. Our app is used by over 20,000 employees from major companies such as Colgate, Mondelez, Coca-Cola FEMSA, Stellantis, and others. Incentivar’s product is a SaaS platform launched in 2019, widely recognized by the market as the most comprehensive and versatile incentive solution in Brazil. As Latin America’s first Incentivetech, we cover everything from data collection and performance insights to gamified goal tracking. Additionally, our app features a rewards hub offering financial redemptions and a marketplace with thousands of prizes. To ensure high platform engagement, we operate an internal communications agency that makes every incentive campaign shine. We are a fast-growing startup rooted in innovation, technology, and creativity. Our focus has always been—and will always be—on people. Betting on the protagonism of those who make things happen is part of our DNA. That’s why Incentivar is an inclusive company that values diversity across all levels of its workforce, including leadership. We are accelerated by several highly respected industry programs, including BTG Pactual’s Boostlab and Cubo Itaú, where we breathe innovation and constantly exchange ideas with the most disruptive companies in the Brazilian market. Join Incentivar and help build Intelligent Incentives!