**What will you find here at our company?** An excellent place to work! It’s truly a joy to know that, for our employees, Ypê is considered an excellent place to work! A friendly environment focused on professional development and trust among teams. Our employees see here an opportunity to grow and make history — whether through our internal recruitment processes, development programs, training sessions, or knowledge exchange across all our operations in Brazil. Here, we practice our sense of ownership when we look with admiration at each of our products, our social initiatives, and the value of our brand. After all, it is 100% Brazilian and built by people who truly believe in the words of its founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Ensure consumer satisfaction and identify opportunities for improvement; receive damaged products returned by consumers and register them in the management system. * Generate periodic complaint reports and submit them to the Quality Department; conduct both proactive and reactive telephone consumer support. • Interact with consumers across all company service channels and record consumer complaints in the management system, ensuring standardized information entry. * Process product refunds for consumers. * Understand and apply practices of conscious consumption and natural resource preservation, in compliance with the company’s SSMA policies, including awareness of environmental impacts and risks, as well as familiarity with emergency response procedures. **Requirements and Qualifications** * Completed high school education (Mandatory). **Worth noting:** Working hours from Monday to Friday, 8:00 AM to 6:00 PM. **Additional Information** **Here’s what we offer:** **Our Benefits – Caring for You at Every Stage of Life** At Ypê, we believe our people deserve to live with well-being, security, and real opportunities for growth. That’s why we offer a comprehensive benefits package designed to support your health, development, family, and quality of life — always with care and attention, the Ypê way. ***(Benefits may vary depending on location and work model.)*** **Your Health Always Comes First** Medical and dental insurance plans Telemedicine On-site dental clinic Cuidar Program: full support for physical, emotional, and social welfare for you and your family Free flu vaccination Life insurance with coverage up to 24 monthly salaries Extended maternity leave of 180 days **Development to Go Even Further** Tuition assistance for you and your dependents Educary – educational program for youth and adults **Well-being, Recognition, and Quality of Life** Monthly basket of Ypê products Christmas basket and children’s kit for your kids Cafeteria offering breakfast, lunch, and dinner Meal allowance Food voucher Payroll-deductible loan Private pension plan PPR – Profit Sharing Plan Charter bus service or transportation voucher to facilitate your daily commute Gym benefit (Wellhub), encouraging an active and healthy lifestyle If you possess the above experiences and competencies, we’re looking for a professional like you! And if this role doesn’t quite match your profile, please share it — and help make a difference! ***At Ypê, we value respect and diversity in all its forms and expressions, recognizing what makes each person unique — including People with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Therefore, we invite everyone to participate in our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and market leader in hygiene and cleaning, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Sense of Ownership, Simplicity, and End-to-End Quality.** Headquartered in Amparo, inland São Paulo, Ypê operates five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse portfolio of products, organized into three categories: household cleaning, laundry care, and personal hygiene. We seek people who transform environments, who live with optimism, and who always strive to do their best — for consumers and for the business. People driven by innovation, who adapt quickly, act like owners, fulfill their commitments, and take actions that contribute to the future of our people and our planet. **Shall we create a world that inspires care?** We are over 7,000 employees who believe in the power to transform the world. If you think the same way, join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
