**Do you want to be part of a team that delivers with purpose?** For more than 27 years, Neogrid has been a reference in technology and data intelligence for retail, industry, and distribution. Our solutions connect the entire consumption and supply chain, enabling our clients to make more agile, intelligent, and profitable decisions. We are looking for people focused on continuous evolution, capable of being guided by real and actionable business metrics, and who will help us impact the world of retail, industry, technology, and consumers At Neogrid, we exist for the customer, and we dedicate ourselves every day to delivering the best results with excellence. We believe in the power of **diversity**, which expands, includes, and fosters growth. Here, you will have the opportunity to show your value and challenge yourself, helping **the largest players in the national market** keep their companies in step with consumers! **If you identified with this, we have the right challenge for you!** **Responsibilities and attributes** * Manage the onboarding journey of LATAM Indirect Channel clients, ensuring a consultative, strategic, and results-oriented experience; * Act as the main point of contact for the client during the Onboarding process, promoting alignment, transparency, and engagement throughout the project; * Conduct requirements gathering, process mapping, and understanding of clients' business needs; * Conduct kick\-off meetings, operational alignments, and project status follow-ups; * Prepare documentation, schedules, action plans, and executive presentations; * Monitor project progress, identifying risks, proposing solutions, and ensuring compliance with agreed deadlines; * Support clients in the implementation and integration of solutions, clarifying technical and operational flow questions; * Understand business rules and solution implementation standards, ensuring adherence to project scope and product definitions; * Execute system configurations and parameterizations according to the implementation process; * Conduct remote and/or in-person training for clients and internal teams; * Encourage the adoption of solutions, promoting engagement and value generation for the client; * Act collaboratively with internal areas, ensuring alignment and efficiency in deliveries. **Requirements and qualifications** * Fluent Spanish; * Experience in customer service, project implementation, Customer Success, Services, Onboarding, or related areas; * Good verbal and written communication, with a consultative profile and ability to build relationships with clients; * Organization, time management, and ability to manage multiple projects simultaneously; * Sense of urgency; * Problem-solving oriented profile; * Collaborative profile; * Proactivity; * Curiosity; * Willingness to learn continuously; * Intermediate knowledge of Excel and PowerPoint; * Undergraduate or completed degree in Information Technology, Administration, or related fields. **It will be a** ***plus*** **if you have:** * Intermediate English; * Experience in using Artificial Intelligence applied to work routines. **Additional information** At Neogrid, We Care About People. Therefore, we offer benefits that support the personal and professional development of our people. Our opportunities are **Remote or Hybrid** and exclusive for those living in Brazil! We have **Flexibility** in our working hours! We offer **Health Plan**, **Dental Plan**, and **Life Insurance** (all extendable to legal dependents). We have **Medication Assistance**, **extendable** to sons and daughters! We provide **Transportation Voucher** or **Parking Assistance** for those living in cities where we have offices! With our **flexible Food/Meal Voucher**, you are in charge. We support your well\-being with **Wellhub** (formerly **Gympass**) and **TotalPass** In your birthday month, you are entitled to a day off, **on the day of your choice** to rest as you wish. Count on our parental support program, **NeoBaby,** focused on new mothers and fathers! We have **Unico Skill**, an educational solution for external training for continuous development We provide **Childcare Assistance** (according to current policy). **Extended Parental Leave** of **6 months** for mothers and **30 days** for fathers. We have **Referral Program, bonus, and much more**! *Phew! Now all that's left is for you to be here with us* **Who we are** Born from an ambitious dream, Neogrid has already arrived in the world destined to be great! For 27 years, we have built a powerful technology and data intelligence ecosystem, the only one capable of connecting and driving retail and industry to sell more, with higher margins. We have a solid base of clients, data, technology, and security to sustain large operations through actionable insights that support the planning and execution of our clients' business. Today, more than 8,000 companies, including the largest industries and retailers in Brazil and the world, use Neogrid solutions to optimize their operations. Our work model, remote or hybrid, is supported by offices in Joinville, São Paulo, and Florianópolis, which offer spaces to build, exchange, and celebrate with our people. **Neogrid Way of Being** Our culture is alive and strong in everything we do: in gestures of collaboration, dedication to the customer, and the initiative to go beyond to achieve the best results. This is our way of being!
João Silva
Indeed · HR
João Silva
Indeed · HR
