**Want to be part of a team that delivers with purpose?** For over 27 years, Neogrid has been a reference in technology and data intelligence for retail, industry, and distribution. Our solutions connect the entire consumption and supply chain, enabling our customers to make faster, smarter, and more profitable decisions. We are looking for people focused on continuous improvement, capable of guiding themselves by real and actionable business metrics, and who can help us impact the worlds of retail, industry, technology, and consumers. At Neogrid, we exist for our customers, and we dedicate ourselves every day to delivering the best results with excellence. We believe in the power of **diversity**, which broadens perspectives, fosters inclusion, and drives growth. Here, you’ll have the opportunity to demonstrate your value and challenge yourself, helping **the largest players in the national market** keep their businesses aligned with consumer demands! **If this resonates with you, we have the right challenge for you!** **Responsibilities and duties** **In this role, you will:** * Gather requirements from customers; * Align with customers to clarify implementation steps; * Map and understand customer needs; * Learn implementation standards for our solutions, understanding business rules among involved parties, to ensure proper implementation alignment as defined in the project scope and in accordance with Neogrid Product specifications; * Provide technical support to customers during implementation and report activity status to all stakeholders; * Perform system configurations and parameterizations following the implementation process; * Monitor product implementation with customers, clarifying their questions regarding integration—both technical aspects and process workflows; * Conduct training sessions for internal teams and customers remotely and/or in person; * Engage users in using the solution; * Prepare documentation, schedules, kickoff presentations, and action plans. * Independently execute and respond to project-related solutions for which you are responsible; * Manage delivery deadlines, ensuring all tasks are completed within the stipulated timeframe and meet the quality standards established by leadership. * Support team development by actively contributing to collaborative teamwork. **Requirements and qualifications** **To succeed in this role, we expect you to have:** * Sense of urgency and ability to prioritize; * Organizational skills and attention to detail; * Logical and analytical reasoning; * Proactivity in problem resolution; * Negotiation and deadline management skills; * Strong verbal and written communication skills; * Ability to work effectively in teams and collaborate across different areas; * Adaptability to change and new processes; * Customer service experience; * Basic knowledge of Microsoft Office, with emphasis on Excel; * Familiarity with or interest in Artificial Intelligence tools applied in corporate environments; * Currently pursuing an undergraduate degree in Technology, Business Administration, Logistics, or related fields. **It’s a** ***plus*** **if you have:** * Experience in customer support and/or customer implementation (onboarding); * Knowledge of the Spanish language. **Additional information** At Neogrid, People Matter. That’s why we offer benefits that support the personal and professional development of our people. Our opportunities are **Remote or Hybrid**, exclusively for candidates residing in Brazil! Here, we offer **Flexibility** in working hours! We provide **Health Insurance**, **Dental Insurance**, and **Life Insurance** (all extendable to legal dependents). We offer **Medication Assistance**, **extendable** to children! We provide **Transportation Allowance** or **Parking Assistance** for those living in cities where we have offices! With our **Flexible Meal/Voucher Allowance**, you’re in control. We support your well-being through **Wellhub** (formerly **Gympass**) and **TotalPass**. During your birthday month, you’re entitled to a day off—**on the date of your choice**—to rest however you prefer. Count on our parental support program, **NeoBaby**, designed specifically for new mothers and fathers! We offer **Unico Skill**, an educational solution providing external training for continuous development. We provide **Childcare Assistance** and an **Extended Parental Leave** of **6 months** for mothers and **30 days** for fathers. We also have a **Referral Program**, bonuses, and much more! *Phew! Now we just need you to join us.* **Who we are** Born from an ambitious dream, Neogrid entered the world destined for greatness! For 27 years, we’ve built a powerful technology and data intelligence ecosystem—the only one capable of connecting and accelerating retail and industry to sell more, with higher margins. We possess a solid foundation of customers, data, technology, and security to sustain large-scale operations through actionable insights that support our customers’ business planning and execution. Today, over 8,000 companies—including the largest industrial and retail enterprises in Brazil and worldwide—use Neogrid solutions to optimize their operations. Our remote or hybrid work model is supported by offices in Joinville, São Paulo, and Florianópolis, offering spaces to build, exchange ideas, and celebrate with our people. **The Neogrid Way** Our culture is alive and strong in everything we do: in gestures of collaboration, dedication to our customers, and the initiative to go beyond to achieve outstanding results. This is our way of being!
João Silva
Indeed · HR
João Silva
Indeed · HR
