IT Support Supervisor

Description

We are passionate about technology! We seek professionals who, like us, thirst for development, focus on results, and wish to deliver positive experiences in people's lives. Match with this opportunity and join us in winning smiles! \#TogetherWeAreStronger **Responsibilities and duties** * Oversee medium- and high-complexity processes of Ibyte Service; * Manage people and performance outcomes of the Ibyte Service team; * Manage audit processes; * Monitor the organization of the computer lab; * Customer service, both in-person and through digital channels; * Plan and execute actions to improve IBS, aiming to achieve targets. **Requirements and qualifications** * Completed high school education; * Completed technical course in Information Technology or training in hardware maintenance and assembly; * Communicative and leadership-oriented profile. **Additional information** * Meal allowance or food voucher; * Transportation allowance; * 50% discount on health insurance after 3 months; * Dental plan (employer-paid); * Birthday day off; * TotalPass; * In-house training programs (Uni\_ibyte); * Partnerships with SESC and SESI; * Discounts on universities, pharmacies, and medical consultations; * Up to 20% discount on Get products; * Up to 50% discount on services at our Ibyte Service. Our purpose is to **win smiles every day**. Will you join us?! iByte is a 25-year-old business ecosystem operating omnichannel, comprising the brands: iByte, Get, and OX. We operate 18 retail stores, 1 e-commerce platform, 6 wholesale units, 3 wholesale-retail units, a photovoltaic equipment business (GT Solar), and a technology product brand with its own manufacturing facility. Headquartered in Fortaleza, Ceará, we operate across six states in Brazil’s North and Northeast regions, with Distribution Centers, Stores, and Business Offices. The ‘Figital’ (fusion of physical and digital) is part of our daily routine—we continuously seek talent that transcends barriers between physical and digital, enabling nationwide operations through e-commerce platforms, apps, and remote sales channels. We are a plural, neurodiverse company that believes in the potential of every individual. For us, nothing is impossible—we are always ready to win, providing space for everyone to develop, deliver results, grow, and evolve with us. For 16 consecutive years, we have held the Great Place to Work (GPTW) certification, proving that we achieve superior results through a culture built on trust, high performance, and innovation. Join us in our mission to **deliver positive experiences in people's lives*****.***