**About the opportunity** We are looking for an analytical, curious, and efficiency-driven individual to map, optimize, and automate processes. This person will play a key role in evolving internal workflows, system integrations, and creating reports that support strategic decision-making. **Responsibilities** * Map, design, and document processes (from simple to complex) using BPMN. * Optimize existing workflows by proposing data-driven improvements based on performance metrics. * Create and maintain integrations between systems such as **Pipefy**, **HubSpot**, and automation platforms (**n8n**, **Zapier**). * Develop management reports and dashboards in **Sheets/Excel**, using formulas, macros, and Apps Script. * Analyze bottlenecks and propose solutions to improve efficiency. * Produce structured, easy-to-maintain technical documentation. **Requirements** * Solid knowledge of **BPMN** (process mapping and optimization). * Advanced **Excel/Sheets** skills (dashboards, macros, Apps Script). * Experience with **integrations and automations** using **Pipefy**, **HubSpot**, **n8n**, and/or **Zapier**. * Basic understanding of **SQL** for simple queries and analyses. * Strategic use of commercial **LLMs** (ChatGPT, Claude, etc.) for automation and problem-solving. **Soft Skills** * Clear, concise, and collaborative communication. * Organized and self-managed when handling multiple projects. * Proactive mindset and critical thinking to identify improvement opportunities. * Strong analytical ability and technical decision-making skills. * Effective time management and task prioritization. * Willingness to continuously learn and share knowledge.