Itaú is Brazil's most valuable brand, the best company to work for according to Great Place to Work, and Latin America's largest bank. We impact over 98 million customers daily across 18 countries. We are made of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, ethnicities, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. **Responsibilities and Duties** If you seek new challenges that allow you to apply your expertise in No/Low Code, automation, AI agents, and process engineering within a cross-functional area covering diverse topics and supported by a collaborative, partner-oriented team, this may be the right opportunity for you. In our day-to-day work, we are responsible for designing and evolving intelligent digital solutions that ensure simpler, lower-friction, and financially improved customer journeys across individual credit card workflows. We strongly focus on conceiving, building, and enhancing automations—combining No/Low Code, Generative AI, and intelligent agents—while also driving adoption of new technologies that deliver efficiency, scalability, and reusability. We seek a professional with a builder mindset, analytical rigor, and innovative spirit, focused on creating and evolving intelligent digital solutions that integrate business, technology, and customer experience. **Solution Building & Process Transformation** * Map end-to-end processes and customer journeys, connecting business vision, technology, and customer experience * Identify opportunities for improvement, automation, and artificial intelligence application within workflows * Gather, structure, and refine requirements in collaboration with partner areas, ensuring clarity and applicability * Design To-Be solution visions focused on efficiency, scalability, and reuse * Prioritize initiatives based on impact, applying Value Engineering principles * Address problems and redesign processes with emphasis on quality, efficiency, and risk mitigation **Technology Development & Innovation** * Develop solutions using No/Low Code platforms (e.g., Power Automate, Salesforce, among others) * Design and implement AI agents, including: * Generative AI and LLMs applied to business processes * Orchestration of agents for decision-making, classification, customer service, and operational analytics * Integration with automations, APIs, and internal systems * Evaluate and experiment with emerging technologies, frameworks, and architectures to foster continuous innovation * Ensure functional testing, user acceptance testing (UAT), and overall solution quality **Management, Control, and Sustenance** * Structure process management and control, applying best practices in quality and demand management * Use tools such as process mining, routine management, and operational planning * Support sustenance of critical solutions by addressing corrections and enabling continuous evolution of automations * Ensure solution reuse and standardization of practices **Requirements and Qualifications** * Education: Bachelor’s degree completed in Information Systems, Computer Science, Engineering, Systems Analysis, Information Technology, or related fields; * Competencies: Owner mindset; Analytical ability; Performance orientation; Customer focus; Organization; Reasoning; * Language: Basic English proficiency; * Certifications: Green Belt or Black Belt. **Additional Information** **By becoming an ituber, you get\_** * Commuter Allowance * Meal Voucher (Restaurants) / Food Voucher (Supermarkets) * Health Insurance (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Insurance (Odontoprev **or** Interodonto) * Life Insurance * Profit Sharing Plan (PLR – Participação nos Lucros e Resultados), subject to bank performance * Private Pension Plan * Exclusive discounts on our financial products * Maternity and Paternity Leave * Daycare/Babysitter Assistance (for parents) * Study Incentive Program * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) * \+ Additional benefits you may learn about during the hiring process Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ * We actively encourage applications from people with disabilities for all positions; therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber** We are Brazil’s **largest private bank** by market value and the **most valuable brand in Brazil**, valued at **R$ 46.9 billion**, per the 2024 Interbrand ranking. We are also the company that most **develops careers in Brazil**, according to LinkedIn Top Companies for seven consecutive years, and have received the award for **Best Internship Programs 2024** from CIEE. With the largest product portfolio in the sector nationwide—and through our brands and commercial partnerships—we offer a wide range of career opportunities across multiple specialized areas, all guided by a powerful purpose: **delighting our customers by delivering exactly what they need—when they need it!** Today, we have a team of over 90,000 employees (the itubers) spread across Brazil and abroad, operating in 18 countries.
João Silva
Indeed · HR
João Silva
Indeed · HR
