Job Summary: A professional responsible for fast and efficient customer service, process negotiation, submission of documentation and reports, and maintenance of work tools. Key Highlights: 1. Fast and efficient customer service 2. Negotiation of values and deadlines 3. Document management and process tracking Documental Caxias do Sul - RS Permanent - On-site **Job Description and Responsibilities** -------------------------- **Do you enjoy working with customer service?** **Are you skilled at managing deadlines, organized, and proactive?** **We have a job opportunity in Caxias do Sul!** ***#joinmonaco*** **Main Responsibilities:** * Provide fast and efficient customer service through support platforms (Teams, Suri, Movidesk, email, Skype, and 3CX); * Negotiate values and delivery deadlines for processes with customs brokers and partners; * Send quotations, required documentation, procedures, deadlines, and process updates to customers; * Receive used vehicles and approve deliveries with dealerships via cloud-based systems; * Conduct debt and restriction checks as needed for processes; * Request payment of fees and commissions from partners when applicable; * Issue payment slips, documents, and reports for ongoing processes; * Send weekly progress reports to customers; * Populate and maintain up-to-date work tools, such as internal systems, Excel spreadsheets, and audit controls (BI); * Archive completed processes (dead files); * Present monthly performance indicators and results to customers; * Sign documents and travel to dealerships whenever necessary for learning new processes or temporary coverage. **What We Offer:** * Meal/Meal Allowance – Use the balance at restaurants, supermarkets, food delivery apps, and more! * Mobility Allowance – Use the balance to purchase public transportation credits, mobility app credits, fuel, etc. * Health Insurance – Mônaco subsidizes 80% of the Unifácil/Unimed plan after the probation period. * TotalPass – Access to a physical wellness platform. Subscribe to your plan and train wherever you want! * Vittude – Online psychological counseling with up to 40% discount per session. * Quick Massage – Relaxing massage every 15 days at the office. * Baby on the way? Mônaco gifts you a baby car seat to ensure safe travel! * Birthday gift! We love celebrations. * Various internal marketing and team integration activities throughout the year. **Requirements** -------------- **Requirements** * Completed high school education. * Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook). * Minimum two years of experience or familiarity with administrative routines. * Customer service skills focused on quality and efficiency. * Availability for occasional travel between dealerships. **Preferred Qualifications** * Prior experience in document management, vehicle registration, dealerships, or similar administrative areas. * Advanced Excel skills. **Profile We Seek:** * Responsible, organized, and committed to deadlines and quality. * Strong verbal and written communication skills, with a professional attitude in customer service. * Ability to work well in teams and support colleagues. * Proactive in resolving daily demands and problems. * Good time management and attention to detail. * Ethical and trustworthy approach to handling information and documents. **Interested in this position?** --------------------------- Apply now and take the next step in your career! ### **Job Details** Code 121766 Area Documental Location Caxias do Sul - RS Work Model Permanent - On-site Application Deadline 08/03/2026 **Benefits** -------------- Mobility Allowance Flexibility to use the balance for public transportation, mobility apps, or fuel! Meal/Meal Allowance Flexibility to use the balance at grocery stores, food delivery apps, or restaurants! Quick Massage Relaxing massage every 15 days. Exclusive Partnerships TotalPass Train wherever you want! Vittude Online psychological consultations with up to 40% discount! Health Insurance 80% subsidy for employees! Birthday Gift We love celebrations and want to make your day even more special! Gift for Moms and Dads Baby on the way? Mônaco gifts you a baby car seat to ensure safe travel!