CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: We are seeking a Customer Support Assistant to support, clarify doubts, and resolve customer issues with empathy, using strategic tools and contributing to the continuous improvement of processes. Key Highlights: 1. Customer support with empathy and agility 2. Continuous improvement of the customer experience 3. Teamwork and proactivity At Seventech, we believe technology only makes sense when it serves people. Our purpose is to simplify challenges, build genuine connections, and transform businesses with customized solutions and extraordinary service. Here, every customer is a partner, and every solution is tailor-made to generate positive impact. Our specialty is transforming the daily routines of accounting firms, HR departments, and corporate managers through technological solutions and personalized service. We are looking for a CUSTOMER SUPPORT ASSISTANT. RESPONSIBILITIES: Customer Support: Learn and master our products to clarify doubts and resolve issues with empathy and agility. Goals and Tools: Strategically use company tools (CRM, internal systems, phone, chat, etc.) to meet customer service metrics. Organization: Manage chat-based support, prioritizing requests with a customer-centric focus and assisting in onboarding processes. Continuous Improvement: Suggest improvements that optimize processes and elevate the customer experience, contributing to Seventech’s growth. Efficient Execution: Meet deadlines and complete tasks responsibly while maintaining daily organization. REQUIREMENTS: Clear and Effective Communication: Excellent verbal and written communication skills, with the ability to adapt language to the customer’s profile. Proactivity: Genuine interest in learning, anticipating needs, and proposing practical solutions. Teamwork: Collaboration, active listening, and willingness to co-create with the team. System Proficiency: Ability to quickly learn and efficiently use customer support tools and systems. Commitment: Alignment with Seventech’s values, adherence to our code of conduct, and work methodology. WORK HOURS: Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. LOCATION: Campinas/SP city center (100% in-person position). Minimum Education: High School Diploma (Secondary Education) * Dental insurance * Psychological support program * Vidalink and Medipreço (pharmacy discount) * Conexa Saúde (telemedicine) * Totalpass * Meal/food allowance of BRL 29.90 per day * Transportation allowance