We are **Conexa**, the largest digital ecosystem for physical and mental health in **Latin America**. We work with thousands of doctors, psychologists, nutritionists, and nurses who, through our platform, can care for patients anywhere they are. We bring together patients, healthcare professionals, companies, and health insurance providers to reduce inefficiencies in cost and quality of care within Brazil’s healthcare system. We were founded to democratize access to high-quality healthcare, and we believe that body and mind must be treated in an integrated way to enable patients to live healthy lives. Currently, we conduct over **7.2 million consultations per year**, with more than **6,000 healthcare professionals** across **35+ specialties**. Through our business model, we cover over **35 million eligible lives**, partnering with **190+ health insurance providers** and **10,000+ corporate clients**. **We have a team of people passionate about what they do and who believe in a future with better physical and mental health for everyone!** **Important notice!** **Conexa never charges any fee** for participation in its recruitment processes. All open positions are published **exclusively via Gupy**, and the application process is **completely free**. If you receive any request for payment or a job offer outside Gupy, please be cautious — this is not part of our recruitment practice. **Responsibilities and duties** **Responsible for creating and sustaining the patient community of the program within a dedicated digital platform. Acts as the single point of coordination for the community — moderates, engages, manages behind-the-scenes operations, and ensures the environment remains safe, welcoming, and active. Works autonomously, reporting directly to Conexa’s Health Business team.** **Responsibilities** * Configure and maintain the community space architecture (onboarding, engagement, content, and support) * Coordinate invitation waves to program patients throughout the pilot phase * Recruit, train, and monitor a group of volunteer patients who help energize the community * Organize and monitor peer-to-peer patient support initiatives (peer mentoring) * Moderate content: ensure compliance with health policies, brand guidelines, and LGPD — redirecting clinical questions to appropriate channels * Execute engagement initiatives (check-ins, leaderboards, goal-based recognition) * Produce and schedule recurring content across community spaces (engagement posts, monthly thematic learning paths) * Support production of monthly live sessions: curating community-submitted questions, promoting the event, and organizing replay archiving in the library * At the end of the pilot, consolidate a metrics report (engagement, retention, NPS) to assess continuation **Requirements and qualifications** **Experience and skills** * Prior experience as a community manager or online community lead * Proficiency with community platforms (Circle, Discord, Mighty Networks, or similar) * Clear, empathetic written communication — the community deals with health, emotions, and vulnerability * Autonomy to make day-to-day moderation decisions without requiring approval for each post * Basic understanding of LGPD as applied to health-related groups and content **Desirable:** * Background in health, nutrition, wellness, or behavioral science * Experience with engagement programs: challenges, gamification, user-led volunteering * Experience in healthcare, health insurance, or healthtech contexts * Familiarity with community metrics (engagement, churn, retention) * Support experience for live sessions or webinars **Additional information** We are **Conexa**, the largest digital ecosystem for physical and mental health in **Latin America**. We work with thousands of doctors, psychologists, nutritionists, and nurses who, through our platform, can care for patients anywhere they are. We bring together patients, healthcare professionals, companies, and health insurance providers to reduce inefficiencies in cost and quality of care within Brazil’s healthcare system. We were founded to democratize access to high-quality healthcare, and we believe that body and mind must be treated in an integrated way to enable patients to live healthy lives. Currently, we conduct over **7.2 million consultations per year**, with more than **6,000 healthcare professionals** across **35+ specialties**. Through our business model, we cover over **35 million eligible lives**, partnering with **190+ health insurance providers** and **10,000+ corporate clients**. **We have a team of people passionate about what they do and who believe in a future with better physical and mental health for everyone!**
João Silva
Indeed · HR
João Silva
Indeed · HR
