After-Sales Assistant

Description

Job Summary: A professional responsible for customer relationship management and technical consulting, focusing on customer retention and optimizing the user experience with the ERP system. Key Highlights: 1. Customer relationship management and technical consulting 2. Focus on customer retention and journey monitoring 3. Flawless communication and negotiation skills Are you driven by challenges, overcoming obstacles, and results-oriented? Do you light up when it comes to delighting customers and transforming problems into solutions? Then this position is for you. **Your responsibilities:** * Relationship Management: Deliver empathetic and efficient support via phone, e\-mail, and WhatsApp. Technical Consulting: Guide customers on using our ERP system and assist with basic invoice configuration (ensuring compliance). * Retention Focus: Identify customer pain points and provide strategic solutions to prevent cancellations (Churn). * Journey Monitoring: Ensure customers fully leverage the system’s capabilities by closely tracking their success. * Data Management: Maintain updated internal reports to support decision-making. * Continuous Improvement: Collaborate with Product and Sales teams to optimize our services and enhance the user experience. * **What we’re looking for:** * Completed high school education. * Excellent verbal and written communication skills. * Strong negotiation and conflict resolution abilities. * Organized profile, detail-oriented, and committed to deadlines. * Preferred: Prior experience in customer service or technical support. Compensation: R$2\.071,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work location: On-site