At **DPaschoal**, we believe it is people who make the difference. More than technical experience, we value **attitudes** that reflect our culture: **Empowerment, Customer Focus, and Results Focus**. Here you will find space to **learn, grow, and transform** alongside us. We value **diversity** and believe that all people are welcome. **Responsibilities and duties** * Contribute to the work environment by supporting the team with operational questions or customer conflict situations. * Support the manager by sharing information with the entire team (good morning messages, standards, daily meetings...), ensuring the team remains up to date. * Support the manager in hiring and termination processes by gathering and forwarding documentation to the responsible department, ensuring compliance with legal deadlines. * Support the manager in monitoring and correcting electronic time records, as well as in planning hour compensations and team work schedules. * Identify and suggest continuous improvements in operational processes to ensure smooth activity execution. * Support and guide the team on correct customer registration, ensuring data quality. * Ensure that every sales return/refund process is completed properly, avoiding losses to both customer and company. * Act as a business owner in credit and collections management, performing with excellence in credit analysis and approval. * Make daily calls to the list of debtor customers, proposing negotiations, closing agreements, and monitoring compliance with agreed payments. **Requirements and qualifications** * High school diploma. * Desired: Direct experience in credit analysis and collections areas. * Intermediate Office Suite skills. * Intermediate Power BI skills. * Basic SAP knowledge. * Desired courses in Credit and Collections Management, Emotional Intelligence, Results Focus, and Time Management. **Additional information** We value every individual, and therefore offer benefits that support **well\-being**, encourage **development**, and simplify the **daily lives** of our employees and their families: * Medical Plan * Dental Plan * Food Allowance and Meal Voucher via iFood Benefits * Transportation Voucher * Sempre Presente – Newborn Gift Basket, Travel Assistance, and Life Insurance * Discounts at DPaschoal locations * Grêmio – partnerships and discounts in well\-being, sports, leisure, and educational institutions * Wellhub – access to gyms, studios, and well\-being experiences * New vehicle discounts * Drive Pass – subscription-based vehicles * Conte Comigo – support from social workers, lawyers, psychologists, and financial advisors * Private Pension Plan – available after 1 year with the company * Profit and Results Sharing (PLR) – subject to goal achievement **DPaschoal** is in constant transformation, combining tradition and innovation to deliver the best automotive solutions in Brazil. Since 1949, we have built a trajectory based on **trust, quality, and service**, making us a national reference. Today we have over **2\.600 employees**, in more than **120 stores across 7 states**, including 18 Truck Centers. Since 2024, we have been part of the **Stellantis** group, one of the world's largest automobile manufacturers, reinforcing our commitment to **innovation, sustainability, and excellence**. We remain aligned with Stellantis' global purpose and our own roots, driven by: **Passion for Service, Ethics, Trust, Quality, and Innovation**. Follow our social media channels and stay updated on our latest news!