Job Summary: We are seeking a dedicated Aesthetic and Customer Service Assistant for a Korean Head Spa boutique studio, responsible for supporting client appointments, building customer relationships, and maintaining an organized environment—delivering a warm, high-quality experience. Key Highlights: 1. Experience in a boutique studio focused on Head Spa and wellness 2. Personalized service in a welcoming and sophisticated environment 3. Opportunity for growth in the fields of aesthetics and hair therapy **Korean Head Spa Boutique & Eye Enhancement Studio** We are a boutique studio specializing in Head Spa, hair therapy, and sensory wellness experiences, offering personalized service with emphasis on quality, relaxation, and excellence in caring for each client. We serve a discerning clientele from socioeconomic classes A and B who value a welcoming, organized, and sophisticated atmosphere. We seek a professional who shares these values and contributes to sustaining the studio’s established service standard. The Aesthetic and Customer Service Assistant will play an essential role in the studio’s daily operations—supporting client appointments, managing customer relationships, and maintaining environmental organization. This professional will ensure every client is warmly welcomed, attentively received, and carefully assisted, while also contributing to space organization, appointment scheduling, and support for Head Spa protocols. We seek a communicative, courteous, organized, and commercially minded individual who enjoys working with people and is interested in growing within the aesthetics and wellness industry. **Responsibilities:** \* Greet and welcome clients with warmth, courtesy, and professionalism. \* Provide proactive and responsive customer service via WhatsApp—including scheduling, confirmations, and basic guidance. \* Assist with Head Spa services, particularly organizing and performing reflexology during protocols. \* Prepare and organize the studio environment before, during, and after appointments. \* Offer small courtesies to clients, such as coffee or water, ensuring a welcoming experience. \* Maintain the studio space tidy and presentable throughout the day (cleaning is handled by a biweekly housekeeper). \* Organize materials used during appointments and Head Spa sessions. \* Register and manage client information in the system or via WhatsApp. \* Support product presentation and sales—including K-Beauty and other products available at the studio. \* Assist with appointment flow and overall boutique organization. **Daily Activities:** \* Studio opening and preparation of the environment for appointments. * Organization of Head Spa materials and space. * In-person and WhatsApp-based client service. * Appointment scheduling and confirmation. * Support during Head Spa appointments. * Performing reflexology within Head Spa protocols. * Boutique and retail product organization. * Registration of new clients. \* Supporting the client experience during their time at the studio. **Preferred Qualifications:** \* Prior experience in aesthetics, spas, clinics, or public-facing customer service. * Experience selling beauty or wellness products. * Interest in building a career in aesthetics and hair therapy. * Proficiency in social media and digital communication. Compensation and Benefits: Base Salary: R$ 1\.700,00 (first three months) Benefits: * Transportation allowance * Quarterly bonus based on goal achievement Commissions: * 15% commission on reflexology performed during Head Spa appointments. * 5% commission on product sales (K-Beauty and other products available at the studio). Work Schedule: The schedule follows an alternating weekly pattern: Week 1 Monday to Friday 09:00 AM – 07:00 PM (with 1-hour lunch break) Week 2 Tuesday to Friday 09:00 AM – 07:00 PM (with 1-hour lunch break) Saturday 09:00 AM – 02:00 PM
João Silva
Indeed · HR
João Silva
Indeed · HR
