. **Responsibilities and Assignments** * Create, review, and evolve microtexts for conversational flows across digital channels such as WhatsApp and RCS; * Design conversational journeys focused on clarity, usability, and user experience; * Ensure linguistic consistency and alignment with the brand’s voice tone; * Adapt messages according to context, channel, and user profile; * Collaborate with UX/UI, Product, and Technology teams in defining conversational experiences; * Contribute to continuous improvements in virtual assistant flows and interactions; * Participate in discussions about information architecture and conversational experience; * Apply best practices in UX Writing and Conversational Design; * Support content validation and review prior to publication; * Collaborate in identifying opportunities to improve users’ digital experience; * Contribute to building conversational writing standards and guidelines. **Requirements and Qualifications** * Experience in UX Writing and content production for digital experiences; * Hands-on experience with conversational journeys on WhatsApp, chatbots, virtual assistants, or similar channels; * Knowledge of conversational design and conversational flow construction; * Ability to write clear, concise, empathetic, and user-experience-oriented texts; * Experience collaborating closely with UX/UI teams; * Strong verbal and written communication skills; * Collaborative and organized mindset; * Ability to thrive in agile and multidisciplinary environments. * Desirable: Prior experience with WhatsApp Business projects; Knowledge of RCS (Rich Communication Services); Experience with large-scale digital products; Experience with virtual assistants and automated flows; Knowledge of metrics and analysis of conversational experience; Background in telecommunications, digital customer service, or self-service solutions. **Additional Information** \#remote Compass UOL is a global firm and part of the AI Revolution Company, together transforming organizations using Artificial Intelligence, Generative AI, and other of today’s most advanced technologies. We equip our team with proprietary and external AI\-driven tools to design and build digital\-native platforms, integrating cutting\-edge technologies and enabling companies to innovate, transform their businesses, and drive success in their markets. To achieve this, we attract and develop the best talent, creating opportunities that enhance people’s lives and highlight the positive impact of disruptive technologies. We empower borderless talent and promote knowledge and opportunities in the latest market trends, driving significant personal and professional growth. **Join us and be part of the AI\-driven revolution.**
João Silva
Indeed · HR
João Silva
Indeed · HR
